Key Account Manager

Nature's Touch Inc.•Minneapolis, MN

14d•Remote

About The Position

Nature's Touch is seeking a Key Account Manager to grow its private-label business with major U.S. retailers. Reporting to the Director of Sales, US, this role manages existing customer growth and partnerships with newly acquired retail partners, helping develop the company’s U.S. portfolio. The position focuses on insight-driven customer collaboration and joint business planning to achieve sustainable growth for customers and Nature's Touch. The Key Account Manager serves as the strategic partner and primary advocate for major U.S. retail customers, developing account strategies, leading pricing and contract negotiations, and maintaining budgets and forecasts. The role uses point-of-sale and market data to identify opportunities, create proposals and presentations, and support category growth. It also owns private-label projects from innovation through packaging changes, produces sales dashboards and scorecards, and uses AI and automation to support analysis, reporting, presentations, and decision-making. This is a full-time, permanent remote position based in the Mid to West United States, working Monday to Friday. Travel is required 10–15% of the time.

Requirements

Degree or diploma in business, communication, marketing, or a related field.
3 to 5 years of experience managing large national accounts as an Account Manager, or in product or category management at a retailer.
Retail experience and knowledge of major retailers' processes, tools, and people.
Private-label experience and motivation to work in private-label business.
Entrepreneurial drive, ownership, willingness to take calculated risks, and motivation to bring in new business.
Strong, proven negotiation skills and a track record of win-win outcomes on pricing and contracts.
Experience with major U.S. national retailers.
Strong knowledge of food processing and packaging, international business, and quality systems.
Proven business development experience and a track record of disruptive customer or category collaboration.
Tech-savvy use of AI tools and automation for analysis, reporting, and presentations, with curiosity about emerging capabilities.
Strong analytical and presentation skills, including the ability to turn data into clear recommendations.
Experience with project management tools and software.
Excellent written and verbal communication and interpersonal skills.

Nice To Haves

Category management and/or marketing experience.
Food service industry experience; identified as a significant asset.

Responsibilities

Serve as the strategic partner and primary advocate for major U.S. retail customers, balancing customer needs with Nature's Touch's business objectives.
Develop and execute customer-centric account strategies to drive growth, profitability, and long-term partnerships.
Build collaborative relationships with assigned accounts and deliver service excellence.
Lead pricing and contract negotiations throughout the year, preparing data-backed positions on pricing, costs, programs, and terms.
Maintain accurate budgets and forecasts to support strong in-stock performance.
Use point-of-sale and market data to identify growth opportunities and develop customer-focused proposals.
Create insight-driven presentations that turn data into actionable plans for mutual growth.
Drive category growth through the 4 P's in partnership with category teams, influencing promotional strategies and customer activation plans.
Own private-label project lifecycles from innovation through packaging changes, ensuring execution and customer satisfaction.
Develop, run, and communicate weekly and monthly sales performance dashboards and scorecards.
Use AI and automation to accelerate analysis, reporting, and presentation preparation and support data-driven decisions.
Manage customer communications proactively, responsively, and professionally.