Key Account Manager

RXO, Inc.•Naperville, IL

4d•$50,000 - $55,000

About The Position

As a Key Account Manager at RXO, you’ll serve as the daily point of contact and relationship manager for the company’s most important clients. You’ll advocate for top clients, develop customer relationships, support transportation sales and operations, and help ensure customer satisfaction and accurate business processes. Compensation is $50,000–$55,000. The role may also be eligible for bonus or commission pay; actual compensation may vary based on factors such as experience and skill set.

Requirements

Bachelor’s degree or equivalent related work or military experience.
At least 1 year of professional experience.

Nice To Haves

5 years of experience in a transportation sales environment.
Excellent verbal and written communication skills.

Responsibilities

Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction.
Expand current customer accounts through ongoing relationship development.
Collaborate with team members to secure terms of sale, including negotiating rates, identifying carriers, and procuring specialized equipment.
Maintain a strong understanding of the industry and client needs, and cultivate a core book of business for consistent and repeatable sales.
Follow standard processes and procedures to ensure shipment integrity and protect the RXO brand.
Update internal tracking and reporting systems throughout the day to maintain accurate sales and volume metrics.
Monitor billing accuracy and strive for mutually beneficial business operations.