Key Account Manager - Jeweler Solutions
About The Position
The Key Account Manager serves as the primary relationship liaison between Jewelers Mutual and large-scale jeweler partners. The role develops personalized approaches to drive results across the portfolio of jeweler offerings, including insurance referral programs, care plans, asset protection, shipping solutions, and other programs. It includes onboarding new partners while meeting contractual requirements, building relationships to support business growth, and training partner organizations in best practices to improve sales and ensure regulatory compliance. The position works closely with P&L leadership, Business Development, and Operations to help guide products and programs. The Key Account Manager supports partners throughout their programs, resolves issues, conducts business reviews, tracks engagement in Salesforce, and identifies opportunities for training and growth. The role also coordinates marketing materials and technical requirements with internal teams and external vendors, contributes feedback for product improvements, and may travel to trade shows or key jewelers. The position requires a bachelor’s degree, at least four years of client or account management experience, MS Office experience, and the ability to travel 15% of the time.
Requirements
- Bachelor’s degree.
- Four or more years of client or account management experience.
- Experience with the MS Office Suite.
- Ability to travel 15% of the time.
Nice To Haves
- Strong communication skills, including the ability to inform, educate, negotiate, and persuade at all levels.
- Team-oriented, energetic, flexible, collaborative, and proactive approach.
- Ability to translate results into presentations that tell a story and include appropriate calls to action.
- Ability to identify opportunities to diversify distribution channels at the partner level.
- Exceptional relationship-building skills.
- Ability to measure incremental success toward overarching goals.
- Comfort managing healthy conflict effectively.
- Ability to take initiative without prompting.
- Ability to manage competing priorities and multiple time-sensitive projects.
Responsibilities
- Serve as a support resource for jeweler partners, guiding them toward success in their programs and resolving questions or concerns.
- Onboard new partners, including program setup and training on systems, processes, and sales techniques.
- Administer and deliver partner business reviews on a defined cadence.
- Coordinate a smooth transition from business development and/or agency partners to onboarding.
- Identify and pursue opportunities for partner training, engagement, and growth based on individual needs and account management practices.
- Lead, troubleshoot, and resolve partner issues promptly.
- Use Salesforce as directed to track engagement and support accountability.
- Provide feedback to relevant business areas for product enhancements that improve efficiency and the jeweler and customer experience.
- Maintain timely partner checkpoints to support compliance with brand standards, regulatory requirements, and partner contracts.
- Coordinate marketing materials and technical requirements cross-functionally and with external vendors.
- Support training and onboarding of new account managers in coordination with their leader.
- Support the sales team as a product subject-matter expert to facilitate the transition from Sales to Account Management.
- Potentially travel to trade shows and/or key jewelers.
Benefits
- Performance bonuses, generous paid time off, and a retirement program with 401(k) matching and additional company contributions.
- 50% charitable gift matching and paid volunteer time.
- Collaborative culture emphasizing ownership and continuous learning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
