Key Account Manager
About The Position
The Key Account Manager develops strong, sustainable relationships with assigned clients and provides global functional leadership for managing client programs. The role develops and implements growth strategies for the assigned client portfolio, builds a detailed understanding of each client’s business model, goals, strategies, initiatives, and leadership, and aligns company resources with client needs. It provides accurate account-health reports to executive leadership, monitors key metrics, and proactively manages issues. In partnership with PL and TS teams, the position develops and sells additional services to existing accounts and is accountable for forecasting account revenue by product line and region. The position typically works Monday through Friday for 40 hours per week, with flexibility to meet departmental needs and complete assigned projects. Travel may be required up to 10%. The posting also describes additional expectations for a Senior Account Manager, including independently managing a larger portfolio, engaging with senior client and company executives, developing strategic initiatives, and holding direct P&L accountability.
Requirements
- Knowledge of technical regulations, standards, and compliance for consumer products.
- Strong relationship-building and client-engagement skills.
- Understanding of product development and sourcing processes.
- Ability to communicate technical information clearly.
- Strong communication, presentation, analytical, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Negotiation and service-based selling skills.
- Self-motivated and detail-oriented, with the ability to work independently and collaboratively.
- Proficiency in Microsoft Excel and PowerPoint.
- Ability to travel up to 10%.
- For the Senior Account Manager level: a four-year college degree in business administration or a related discipline, or an equivalent combination of education and experience.
- For the Senior Account Manager level: seven years of related experience in a business environment, preferably in the service industry.
- For the Senior Account Manager level: seven years of experience in consumer products businesses.
- For the Senior Account Manager level: five years of related supervisory experience.
Nice To Haves
- MBA preferred for the Senior Account Manager level.
Responsibilities
- Develop and execute win-back strategies to regain market share and improve client satisfaction.
- Manage the profit and loss of assigned accounts, including forecasting and budgeting.
- Maintain regular client communication to align expectations, resolve issues, and drive engagement.
- Identify opportunities to expand service offerings within assigned accounts.
- Lead pricing discussions, contract negotiations, and requests for proposal (RFP) processes.
- Share market, sourcing, and client insights with internal teams.
- Monitor account health, risks, and opportunities.
- Lead quarterly account reviews (SBRs) and facilitate client meetings, presentations, and events.
- Maintain accurate account information in Salesforce.
- For the Senior Account Manager scope: manage a larger portfolio more independently, engage more extensively with client and company executives, develop strategic portfolio initiatives, and take direct responsibility for account P&L, forecasting, and budgeting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
