Key Account Manager
FM Industries•Fremont, CA
•$100,000 - $120,000
About The Position
The Strategic Account Manager serves as the primary commercial and operational interface between the company and key semiconductor customers. The role manages customer relationships, drives demand and supply alignment, resolves supply chain escalations, coordinates cross-functional teams, and ensures successful execution of customer commitments related to delivery, quality, pricing, and capacity planning.
Requirements
- Bachelor's degree in Business, Supply Chain Management, Operations, Engineering, or a related field.
- 7+ years of experience in Account Management, Strategic Customer Management, Supply Chain, Operations, or Program Management.
- Proven experience managing multi-million-dollar customer accounts, leading cross-functional teams, and driving successful customer outcomes.
- Strong knowledge of forecasting, demand planning, supply chain management, contract administration, and executive-level customer engagement.
- Skills in strategic account management, customer relationship management, supply chain management, forecasting and demand planning, operations management, program management, executive communication, contract and pricing management, risk management, semiconductor manufacturing, cross-functional leadership, negotiation, and conflict resolution.
Nice To Haves
- Experience in the semiconductor, electronics, or advanced manufacturing industries is preferred.
Responsibilities
- Manage strategic customer relationships and serve as the primary point of contact for assigned accounts.
- Lead regular customer business reviews, operational reviews, and executive account updates.
- Monitor customer forecasts, demand trends, and capacity requirements to support production planning.
- Drive backlog reduction and shipment recovery activities through cross-functional coordination.
- Manage supply chain escalations, material shortages, delivery risks, and customer commitments.
- Coordinate internally with planning, operations, engineering, quality, procurement, finance, and program management teams.
- Support contract pricing reviews, negotiations, and commercial account activities.
- Track key performance metrics including backlog, on-time delivery, forecast accuracy, inventory, and customer satisfaction.
- Lead risk identification and mitigation efforts related to supply continuity and revenue protection.
- Manage customer audits, quality initiatives, first article approvals, and corrective action programs.
- Support strategic initiatives including inventory optimization, supplier development, cost reduction, and capacity expansion planning.
- Prepare executive summaries, business reviews, presentations, and action plans for leadership and customers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
