Key Account Manager - Food

Döhler GmbH•Plainsboro Township, NJ

About The Position

The Key Account Manager, Food maintains and expands relationships with large and regional customers in the Bakery, Confectionery, Culinary, Dairy, and Intermediate (blending/formulations) industries. The role is assigned one to ten named and meaningful customers, while also identifying potential new accounts on an ad-hoc basis. It is responsible for achieving sales quota/CM1 and assigned strategic account objectives, representing the company’s full range of products and services, leading customer account planning, and ensuring customer needs and expectations are met. The position develops ways to grow customer business and provides solutions to management in response to challenges.

Requirements

College degree in an applicable field, such as Food Science, Business Administration, or Marketing.
At least 10 years of experience in the food and beverage industry.
SAP experience.

Responsibilities

Create, maintain, and grow customer relationships to achieve company goals.
Work with customers in the CPG and Intermediate sectors to bring Döhler ingredients to market through innovation support, RFP processes, and competitive positioning.
Execute annual sales planning and continually update customer-related forecasts.
Develop and implement sales initiatives and business-unit initiatives.
Support assigned customers through professional relationship management with relevant decision-makers.
Continuously evaluate, coordinate, and validate customer requirements to enhance customer loyalty and increase customer value.
Structure pricing in accordance with Pricing Desk/Pricing & Trading Desk Juice guidelines for ordering cycles, batch sizes, and payment receipts, while considering current market and customer conditions; consult the Global Account Manager about local support for global customers.
Implement operational targets for the area of responsibility, including portfolio business, new business, competitor share, and new business fields, while considering long-term strategic corporate targets.
Create and regularly update account development plans for defined customers.
Encourage procedural and organizational optimizations and implement corresponding measures in consultation with the line manager.
Achieve sales, turnover, and profit targets, and introduce suitable measures to address potential or actual deviations in consultation with the line manager.
Ensure customer projects are implemented and track sample and quote evaluations and contract status, intervening at customer sites when necessary.
Ensure complaints are processed in accordance with requirements.