Key Account Manager B2B (m/w/d)

hepster

9d•Hybrid

About The Position

As a Key Account Manager (m/w/d), you will take operational responsibility for selected B2B partners, ensuring that strategic goals translate into concrete measures and measurable results. You will work with strategic account management to manage ongoing topics, projects, and agreements. You will coordinate internal interfaces, keep an eye on key figures and deadlines, and be the central point of contact for our partners on operational issues. This role creates transparency, commitment, and enables collaboration that works even with complex issues. A start is possible immediately on a full-time basis – in Rostock or remotely within the EU.

Requirements

You have several years of experience in account management, key account management, or a comparable form of B2B customer management.
You have strong implementation skills, take responsibility for your topics, and reliably complete tasks.
You work analytically and structurally, are comfortable with key figures and reporting, and can derive concrete measures from them.
You know how to coordinate complex processes and different interfaces, set priorities, and maintain an overview even with multiple parallel topics.
You convince with clear, binding, and target-group-oriented communication towards partners and internal stakeholders and approach challenges and escalations in a solution-oriented manner.
You have a good understanding of commercial contexts and recognize customer needs as well as cross- and upselling potentials.
You ideally have experience supporting implementation, integration, or change processes and are proficient with MS Office, especially Excel and PowerPoint.
You have very good German and English language skills and enjoy working in a team without sacrificing personal responsibility.

Nice To Haves

Experience in insurance, financial services, leasing, B2B platforms, or other regulated markets is an advantage.
Experience with CRM, analysis, or reporting tools is a plus.

Responsibilities

You will independently manage a defined portfolio of B2B partners and implement the goals and measures agreed upon with strategic account management in day-to-day business.
You will manage ongoing topics, manage partner mailboxes, and consistently track tasks, responsibilities, and deadlines.
You will analyze relevant performance, quality, and revenue key figures, create performance reports and revenue forecasts, and derive concrete action requirements from them.
You will prepare and conduct regular meetings with our partners and build strong relationships with the operational contact persons.
You will ensure compliance with agreed processes, service levels, and contractual agreements, identify deviations early on, and coordinate appropriate solutions.
You will support implementation, integration, and change processes as well as the operational onboarding of new key accounts and ensure smooth processes with transparent end-to-end processes, user guides, documents, and training.
You will coordinate collaboration with product development, marketing, claims management, customer support, partner operations, and other specialist departments and bring open topics to a structured conclusion.
You will identify customer needs as well as cross- and upselling potentials from ongoing collaboration and further develop operational processes and interfaces together with the involved teams.