Christmas Kettle Worker

Salvation Army Careers • Medford, OR

2d • Onsite

About The Position

The Kettle Worker rings bells at assigned locations as part of The Salvation Army’s Christmas fundraising efforts and serves as the first point of public contact for the campaign. The worker greets and interacts with the public courteously, provides excellent customer service, responds to questions or requests for information, and directs people to an appropriate Salvation Army representative. The role also involves collecting monetary donations and following instructions from the Kettle Coordinator and The Salvation Army.

This is a seasonal position with various hours. Work takes place outdoors at assigned kettle stands, often in changing weather, and involves standing or sitting in one location for extended periods, with frequent standing and walking. The role requires irregular hours, including nights, weekends, and holidays, as well as regular and punctual attendance. The selected candidate must pass a criminal history information check. The Salvation Army provides identification and any special clothing required for the role; its dress code is shared at employment or orientation.

Requirements

• Education: None.
• Able to work flexible and irregular hours, including nights, weekends, and holidays.
• Dependable and safety conscious.
• Excellent customer service skills and a pleasant, outgoing personality.
• Ability to follow instructions with limited supervision.
• Neat, clean, and tidy appearance.
• Ability to ring a small hand bell repetitively.
• Moderate mobility, including frequent changes between standing and walking.
• Ability to lift, carry, push, or pull light objects weighing less than 25 pounds, including the kettle and kettle stand.
• Ability to stand or sit in one location for extended periods outdoors and work amid changing weather, noise, dust, dirt, and frequent interruptions.
• Ability to interact with people from diverse backgrounds, including people who may be angry, hostile, confused, or frustrated.
• Ability to perform the essential duties with or without accommodation.
• Pass a criminal history information check; a conviction does not automatically preclude employment and will be considered based on its circumstances.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Ring the bell at the assigned kettle stand or location.
• Respond courteously to questions and requests for information from the public, directing people to the appropriate Salvation Army representative.
• Collect monetary donations on behalf of The Salvation Army at the kettle stand.
• Greet donors in a friendly and hospitable manner.
• Follow instructions and work independently with limited supervision.
• Meet attendance requirements and maintain regular, punctual attendance.
• Communicate with the public and staff with the highest level of professionalism.
• Keep the kettle attended at all times except during authorized breaks, and take breaks only at a secure location.
• Wear identification and any special clothing provided by The Salvation Army while at the kettle stand, and return the identification at the end of employment.
• Complete and sign a daily time card and place it in the kettle at the end of the working day.
• Abide by the rules, regulations, and instructions provided by the Kettle Coordinator and The Salvation Army.

What This Job Offers

• Education Level: No Education Listed