Christmas Kettle Worker

Salvation Army Careers•Hillsboro, OR

1d•Onsite

About The Position

The Kettle Worker rings bells at assigned locations as part of The Salvation Army’s Christmas fundraising efforts. As the first point of public contact for the fundraising campaign, the worker is expected to provide courteous, friendly, and professional service to the public. Duties include greeting donors, collecting monetary donations, responding to questions or requests for information and directing people to an appropriate Salvation Army representative. The worker follows instructions, works independently with limited supervision, and complies with rules and directions provided by the Kettle Coordinator and The Salvation Army. Kettles must not be left unattended except during authorized breaks at a secure location. Workers wear identification and any special clothing provided by The Salvation Army and complete and place a signed daily time card in the kettle at the end of each workday. Identification must be returned at the end of employment. This is a seasonal position with various hours. Work takes place outdoors at assigned kettle stands and may involve extended periods standing or sitting, frequent changes between standing and walking, and exposure to weather, noise, dust, and dirt. The role involves frequent interruptions and in-person interaction with people from diverse backgrounds, including people who may be angry, hostile, confused, or frustrated. Regular and punctual attendance is essential, and the schedule may include irregular hours, nights, weekends, and holidays. Candidates must pass a criminal history information check; a conviction does not automatically preclude employment. The Salvation Army dress code will be provided at employment or orientation. Qualified individuals must be able to perform the essential duties with or without reasonable accommodation.

Requirements

Education: None.
Customer service experience is preferred.
Have a pleasant, outgoing personality.
Be able to work flexible hours.
Be dependable and safety conscious.
Provide excellent customer service.
Be able to follow instructions with limited supervision.
Maintain a neat, clean, and tidy appearance.
Be able to ring a small hand bell repetitively.
Have moderate mobility, including frequent changes between standing and walking.
Be able to lift, carry, push, or pull light objects weighing less than 25 pounds, including the kettle and kettle stand.
Be able to work with people from diverse backgrounds.
Be able to stand or sit in one location for extended periods outdoors and work amid weather changes, noise, dust, and dirt.
Be able to work with frequent interruptions and interact in person with people who may be angry, hostile, confused, or frustrated.
Meet regular and punctual attendance requirements and be available for irregular hours, including nights, weekends, and holidays.
Pass a criminal history information check. A conviction will not automatically preclude employment.

Nice To Haves

Customer service experience.

Responsibilities

Ring the bell at the assigned kettle stand or location.
Greet donors and members of the public in a friendly, hospitable, and courteous manner.
Collect monetary donations on behalf of The Salvation Army.
Respond courteously to public questions and information requests and direct people to the appropriate Salvation Army representative.
Follow instructions and work independently with limited supervision.
Comply with rules, regulations, and instructions provided by the Kettle Coordinator and The Salvation Army.
Keep the kettle attended at all times except for authorized breaks taken only at a secure location.
Wear identification and any special clothing provided by The Salvation Army while at the kettle stand, and return identification at the end of employment.
Complete, sign, and place a daily time card in the kettle at the end of the working day.
Communicate with the public and staff with the highest level of professionalism and meet attendance requirements.