Christmas Kettle Worker

The Salvation Army Southern California•The Dalles, OR

9d•Onsite

About The Position

The Kettle Worker supports The Salvation Army’s Christmas fundraising efforts by ringing bells at assigned kettle locations and collecting monetary donations. As a first point of public contact, the worker is expected to greet and interact with donors and the general public in a courteous, friendly, hospitable, and professional manner; answer questions or direct people to an appropriate Salvation Army representative; and follow instructions while working independently with limited supervision. The worker must keep the kettle attended except during authorized breaks at a secure location, wear Salvation Army-provided identification and any required clothing, and complete and submit a daily time card. The position is seasonal, with various hours, including irregular hours such as nights, weekends, and holidays. The role requires outdoor work in changing weather and other conditions, and regular, punctual attendance. A criminal history information check is required; a conviction does not automatically preclude employment. The Salvation Army’s dress code will be shared at employment or orientation. Qualified individuals must be able to perform the essential duties with or without reasonable accommodation.

Requirements

Education: None.
Customer service experience preferred.
Pleasant, outgoing personality.
Ability to work flexible and irregular hours, including nights, weekends, and holidays.
Dependability and safety consciousness.
Excellent customer service skills.
Ability to follow instructions with limited supervision and abide by rules, regulations, and instructions provided by the Kettle Coordinator and The Salvation Army.
Neat, clean, and tidy appearance.
Ability to ring a small hand bell repetitively.
Moderate mobility, including frequent changes between standing and walking.
Ability to lift, carry, push, or pull light objects weighing less than 25 pounds, including the kettle and kettle stand.
Ability to work with people from diverse backgrounds, including people who may be angry, hostile, confused, or frustrated.
Ability to stand or sit in one location for extended periods outdoors.
Ability to work amid changing weather and potential noise, dust, dirt, and frequent interruptions.
Pass a criminal history information check; convictions are considered in context and do not automatically preclude employment.
Ability to perform essential duties with or without reasonable accommodation.

Nice To Haves

Customer service experience.

Responsibilities

Ring the bell at the appointed kettle stand or location.
Collect monetary donations on behalf of The Salvation Army at the kettle stand.
Greet donors and members of the public in a friendly and hospitable manner.
Respond courteously to questions and requests for information, directing people to an appropriate Salvation Army representative when needed.
Follow instructions and work independently, including with limited supervision.
Meet attendance requirements and maintain regular, punctual attendance.
Communicate with the public and staff with the highest level of professionalism.
Never leave the kettle unattended except for authorized breaks and only at a secure location.
Wear Salvation Army-provided identification and any special clothing while at the kettle stand, and return identification at the end of employment.
Complete, sign, and place a daily time card in the kettle at the end of the workday.