Christmas Kettle Worker

Salvation Army Careers•The Dalles, OR

7d•Onsite

About The Position

The Kettle Worker rings bells at assigned locations as part of The Salvation Army’s Christmas fundraising efforts. As the first point of public contact for the fundraising campaign, the worker is expected to provide courteous, friendly, and professional customer service. The role includes greeting donors, collecting monetary donations, answering questions or directing the public to an appropriate Salvation Army representative, and following instructions while working independently. The position is seasonal, with various and irregular hours, including nights, weekends, and holidays. Work takes place outdoors at assigned kettle locations and involves standing or sitting for extended periods in changing weather conditions.

Requirements

Education: None.
Customer service experience preferred.
Have a pleasant, outgoing personality.
Be able to work flexible hours.
Be dependable and safety conscious.
Demonstrate excellent customer service.
Be able to follow instructions with limited supervision and abide by instructions and rules provided by the Kettle Coordinator and The Salvation Army.
Maintain a neat, clean, and tidy appearance.
Be able to ring a small hand bell repetitively.
Have moderate mobility, including frequent changes between standing and walking.
Be able to lift, carry, push, or pull light objects weighing less than 25 pounds, including the kettle and kettle stand.
Be able to work with people from diverse backgrounds.
Be able to stand or sit in one location for extended periods outdoors and work amid changing weather, noise, dust, dirt, and frequent interruptions.
Be able to interact in person with people who may be angry, hostile, confused, or frustrated.
Work irregular hours, including nights, weekends, and holidays.
Pass a criminal history information check. A conviction does not automatically preclude employment; circumstances will be considered.
Be able to perform the essential duties with or without accommodation; reasonable accommodation requests may be made.

Nice To Haves

Customer service experience.

Responsibilities

Ring the bell at the assigned kettle stand or location.
Respond courteously to questions and requests for information from the public, directing people to the appropriate Salvation Army representative when needed.
Collect monetary donations on behalf of The Salvation Army at the kettle stand.
Greet donors in a friendly and hospitable manner.
Follow instructions and work independently with limited supervision.
Meet attendance requirements and maintain regular, punctual attendance.
Communicate with the public and staff with the highest level of professionalism.
Keep the kettle attended at all times except during authorized breaks, and take breaks only at a secure location.
Wear identification and any special clothing provided by The Salvation Army while at the kettle stand, and return identification at the end of employment.
Complete and sign a daily time card and place it in the kettle at the end of the working day.