Christmas Kettle Worker

Salvation Army Careers • Roseburg, OR

4d • Onsite

About The Position

The Kettle Worker rings bells at assigned locations as part of The Salvation Army’s Christmas fundraising efforts. As the first point of public contact for the fundraising campaign, the worker is expected to provide courteous, friendly, and professional customer service. Duties are performed at outdoor kettle stands and include greeting the public, answering questions or directing people to an appropriate Salvation Army representative, and collecting donations. The worker follows instructions, works independently with limited supervision, and keeps the kettle attended except during authorized breaks at a secure location.

The position is seasonal, with various and irregular hours, including nights, weekends, and holidays. Work takes place outdoors in changing weather and may involve noise, dust, dirt, frequent interruptions, and contact with people who may be angry, hostile, confused, or frustrated. Workers must meet attendance requirements, wear Salvation Army-provided identification and any required clothing, and complete a daily time card. A criminal history information check is required; a conviction does not automatically preclude employment. The Salvation Army has a dress code, which is provided at employment or orientation.

Requirements

• Customer service experience is preferred.
• Have a pleasant, outgoing personality.
• Be able to work flexible hours.
• Be dependable and safety conscious.
• Provide excellent customer service.
• Be able to follow instructions with limited supervision and comply with rules, regulations, and instructions from the Kettle Coordinator and The Salvation Army.
• Maintain a neat, clean, and tidy appearance.
• Be able to ring a small hand bell repetitively.
• Be able to stand or sit in one location for extended periods and frequently alternate between standing and walking.
• Be able to lift, carry, and/or push or pull light objects weighing less than 25 pounds, including a kettle and kettle stand.
• Be able to work with people from diverse backgrounds.
• Be able to work irregular hours, including nights, weekends, and holidays.
• Pass a criminal history information check; a conviction will not automatically preclude employment.
• Be able to perform the essential duties with or without accommodation.

Nice To Haves

• Customer service experience.

Responsibilities

• Ring the bell at the appointed kettle stand or location.
• Respond courteously to questions and requests for information from the public, directing people to an appropriate Salvation Army representative when needed.
• Collect monetary donations on behalf of The Salvation Army at the kettle stand.
• Greet donors in a friendly and hospitable manner.
• Follow instructions and work independently.
• Meet attendance requirements and maintain regular, punctual attendance.
• Communicate with the public and staff with the highest level of professionalism.
• Keep the kettle attended at all times except during authorized breaks, and take breaks only at a secure location.
• Wear Salvation Army-provided identification and any special clothing at the kettle stand, and return identification at the end of employment.
• Complete, sign, and place a daily time card in the kettle at the end of the working day.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed