Juvenile Case Manager

Outreach Works•Scranton, PA

12d•Onsite

About The Position

The Juvenile Case Manager supports juveniles with criminal records as they navigate the justice system and reintegrate into the community. The role provides comprehensive case management in correctional facilities and community settings, with a focus on rehabilitation, skill-building, and successful reentry. The Case Manager assesses individual needs and risks, creates individualized plans, provides mentoring and support, advocates for juveniles, coordinates with families and justice-system and community partners, monitors compliance and progress, responds to crises, and maintains accurate case documentation.

Requirements

Bachelor’s degree in Social Work, Psychology, Criminal Justice, or a related field, or relevant life experience and two years of work within the field.
Proven experience working with juveniles in the criminal justice system or a related social services field.
Knowledge of juvenile justice laws, probation procedures, and community resources.
Strong interpersonal skills and ability to build rapport and trust with juveniles, families, and stakeholders.
Excellent verbal and written communication skills.
Ability to work effectively independently and as part of a multidisciplinary team.
Commitment to cultural competence, diversity, equity, and inclusion principles.
Valid driver’s license and access to reliable transportation.
Willingness to work flexible hours, including evenings and weekends, as needed.
Mandatory attendance.
Knowledge of Microsoft Office software.

Nice To Haves

Knowledge of Outreach/Apricot, Penelope, and other required databases.

Responsibilities

Assess juveniles’ backgrounds, needs, and risks and develop individualized case management plans in collaboration with other professionals.
Provide case management, mentoring, and support addressing emotional, behavioral, and psychological challenges; help juveniles develop coping strategies and positive decision-making.
Advocate for juveniles’ rights and needs within the justice system and community resources.
Coordinate support among juveniles, their families, legal representatives, and community organizations.
Facilitate workshops, groups, and programs focused on life skills, vocational training, education, and employment readiness.
Monitor juveniles’ progress and compliance with court-ordered requirements, treatment plans, and probation conditions.
Provide updates and reports to stakeholders, including probation officers and court officials.
Respond promptly to crises and emergencies, using de-escalation and crisis intervention strategies to support safety and well-being.
Maintain accurate case records, progress notes, and documentation in accordance with organizational standards and legal requirements.
Perform other duties as assigned.