Junior Technical Support Admin / Techs (MCTP)

Federal Sherpa•Leavenworth, KS

13d•Onsite

About The Position

Federal Sherpa is seeking a Junior Technical Support Admin / Tech to support the U.S. Army Mission Command Training Program (MCTP) at Fort Leavenworth, Kansas. The role supports the integrated technical environment used for large-scale, computer-based Army training, including enterprise infrastructure, Mission Command Information Systems (MCIS), the Joint Land Component Constructive Training Capability (JLCCTC), and Archiving and Enhanced Retrieval (ARCHER). The systems support constructive simulations, command-and-control systems, exercise networks, collaborative services, and After-Action Review tools for commanders and battle staffs from battalion through echelons above corps. Depending on assignment, the employee will plan and operate systems and networks, support simulations and data management, provide technical troubleshooting, and help prepare and execute training exercises. The role also covers cybersecurity and configuration compliance, backup and recovery, software development and automation, documentation and training, and, as assigned, supervision and mentoring of technical staff. The position is onsite at MCTP in Fort Leavenworth, Kansas, and may involve worldwide deployment or travel in support of training events. The work may require access to restricted facilities; U.S. citizenship is required. A Secret clearance is required, and the employment start date is contingent on being granted an interim Secret clearance.

Requirements

Associate's degree in Information Technology, Computer Science, Software Engineering, Information Systems, Engineering, or a related technical field, or equivalent experience.
Meet and maintain DoDM 8140.03 qualifications for the assigned DoD Cyber Workforce Framework roles: primary Technical Support Specialist and secondary System Administrator and Product Support Manager, at intermediate proficiency. If not qualified at hire, obtain qualification within 12 months; continued employment depends on maintaining applicable qualifications and annual continuing professional development requirements.
At least one year of experience with military training and training support.
At least one year of experience integrating training environments, planning architectures, and stimulating Army Mission Command Information Systems in support of unit training events and distributed exercises.
At least one year of experience performing system enhancements and installing software updates.
Proficiency with JLCCTC applications such as WARSIM, JDLM, and FIRESIM, or equivalent constructive simulation tools, as applicable to assignment.
Working knowledge of Windows and Linux administration, VMware or Hyper-V virtualization, storage, backup and recovery, and hardware/software installation and maintenance.
Solid networking fundamentals, including TCP/IP, routing, switching, VLANs, VPNs, and secure LAN/WAN operations.
Familiarity with DoD configuration, cybersecurity, and patch-management processes, including DISA STIGs and SCAP.
Strong analytical, troubleshooting, configuration-management, and technical-documentation skills.
Excellent oral and written communication skills, including the ability to brief leaders and instruct technical and non-technical military personnel.
U.S. citizenship and ability to obtain and maintain a Secret security clearance; Secret clearance is required. Employment start date is contingent on being granted an interim Secret clearance.
Valid passport with at least one year remaining before expiration from the date of employment.

Nice To Haves

One or more years of professional software-development experience in an Agile environment.
Programming experience with Python, Java, C++, or C#.
Experience with relational (SQL) and NoSQL databases, data modeling, and ETL processes.
Experience with test-driven development, unit/integration testing frameworks, and code-quality tools.
Hands-on experience with GIS platforms, three-dimensional visualization technologies, and Common Operational Picture products.
Automation experience using PowerShell, Bash, or Python for deployment, administration, and monitoring.
Experience with CI/CD, DevOps coordination, or software version-control practices.
Information Assurance Technician certification, such as CompTIA Security+, or an equivalent credential aligned to the assigned DoDM 8140 role.

Responsibilities

Plan and implement scalable server, storage, virtualization, and network architectures supporting JLCCTC, ARCHER, MCIS, and distributed exercise environments; integrate and validate simulation stimulation and end-to-end connectivity with live Army Mission Command systems.
Install, configure, harden, operate, and maintain Windows and Linux systems, virtual machines and clusters, storage, accounts, access controls, security settings, firmware, hardware, and peripherals.
Configure, monitor, and troubleshoot network and collaboration services, including switches, routers, firewalls, VLANs, VPNs, TCP/IP, secure LAN/WAN connectivity, file shares, web portals, email, Microsoft Teams, SharePoint, and chat tools.
Install, configure, deploy, test, operate, optimize, and troubleshoot JLCCTC applications and constructive simulation tools, including WARSIM, JDLM, and FIRESIM; validate simulation outputs and stimulation of Mission Command environments.
Maintain ARCHER hardware and software in stand-alone and networked modes; configure ingestion of operational data and maintain data integrity, redundancy, synchronization, and storage for future reuse.
Capture, centralize, replay, analyze, and export exercise data; automate reports on combat power, effectiveness, weapon counts, logistics, and volume of fire; and produce AAR products for Microsoft PowerPoint, Word, and Excel.
Produce three-dimensional Common Operational Pictures with time-stamped replay; conduct GIS terrain analysis and support situational-awareness briefs.
Collaborate with exercise planners to prepare training environments, allocate resources, configure capabilities, conduct rehearsals and validation, enable briefings and displays, and troubleshoot in real time during exercises.
Provide escalated and tier-III support for hardware, software, simulation, and networking incidents; perform maintenance, system enhancements, software and firmware updates, health monitoring, and backups.
Apply DoD security policies and cybersecurity processes, including DoDM 8140 requirements, DISA STIGs, SCAP, patch management, vulnerability scanning, log monitoring, accreditation standards, and incident response.
Maintain system accountability, baselines, images, version control, change histories, and configuration documentation; participate in or lead change-control boards and coordinate deployment schedules.
Develop, test, and maintain backup, replication, high-availability, redundancy, and disaster-recovery solutions.
Develop, test, and deploy ARCHER enhancements, patches, and data-collection modules; participate in Agile planning, code reviews, testing, and CI/CD work with DevOps and network teams.
Create and maintain SOPs, runbooks, network diagrams, user guides, curricula, technical documentation, and training materials; deliver briefings, instruction, coaching, and workshops and verify operator proficiency.
As assigned, supervise daily technical operations, mentor technical support specialists and JLCCTC/ARCHER technicians, coordinate deployments, and recommend improvements to simulation fidelity, scalability, maintainability, and usability.