Junior Technical Help Desk Support

Peraton • Quantico, VA

7d • Onsite

About The Position

Peraton is hiring a Junior Technical Help Desk Support professional for its Federal Strategic Cyber program. This is an on-site position in Quantico, Virginia, providing Tier II support to end users and supporting the operation, maintenance, and troubleshooting of system infrastructure in a 24/7 environment. The role works with Research and Development teams, engineers, and developers to improve support processes and maintain system components. The position participates in a monthly on-call rotation and requires an active Top Secret clearance, with the ability to obtain and pass a polygraph.

Requirements

• Bachelor’s degree and at least 1 year of relevant experience, or a high school diploma and at least 4 years of relevant experience may be considered in lieu of the bachelor’s degree.
• Experience providing Tier I and Tier II technical support.
• Experience troubleshooting computer hardware, software, and networking systems.
• U.S. citizenship.
• Current and active Top Secret security clearance, with the ability to obtain and pass a polygraph.

Nice To Haves

• Experience with Active Directory.
• Experience supporting RSA SecurID tokens.
• Experience with Microsoft SharePoint.
• Strong troubleshooting, communication, documentation, and customer-service skills.
• Ability to work independently and collaboratively in a fast-paced, 24/7 operations environment.

Responsibilities

• Provide Tier II technical support to end users by phone, email, and virtual support channels.
• Support the operation, maintenance, and troubleshooting of system infrastructure.
• Collaborate with Research and Development teams to test and optimize product-support techniques, processes, and tools.
• Create and deliver technical training materials for end users and support personnel.
• Compile and report monthly support metrics.
• Resolve issues efficiently and effectively while meeting or exceeding Service Level Agreements (SLAs).
• Work with engineers and developers to support the operation and maintenance of components within the system environment.
• Participate in a monthly on-call rotation.
• Develop and maintain in-depth knowledge of the company’s products, services, applications, and systems.
• Provide support in a 24/7 operations environment.

Benefits

• Medical benefits
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Short- and long-term disability
• Employee Assistance Program (EAP)
• Parental leave
• 401(k)
• Paid time off (PTO) for vacation
• Company-paid holidays
• Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level