Junior Service Writer

Raymond West•Cypress, CA

13d•$22 - $24•Onsite

About The Position

Raymond West is looking for a detailed Junior Service Writer to join our team! This position will generate all quotes for the service department related to service recommendations made during routine maintenance as well as opportunities presented through Customer Care Representatives or Core Sales. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Requirements

Excellent written and verbal communication skills
Excellent Organizational Time Management skills
Proficient in Microsoft office Suite and similar software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
Become familiar with all Raymond West equipment that is being serviced or sold by Raymond
Ability to attend online classes to update/improve various skills
Proficiency in understanding DMS, CRM, Service Channel or similar programs
Capability to make sound decisions
Must be able to present a clean, neat appearance
Must be able to utilize time efficiently
Ability to deal with customers via electronic communication such as emails
Ability to work in conjunction with other departments as needed
Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility and independence
Must be able to communicate and interface closely with employees, customers, vendors, and the management team
Strong interpersonal skills
Motivated to continuous self-development and training
Must be able to comply with the employee handbook

Nice To Haves

Bachelor's degree and 2 years of increasingly more responsible administrative experience.

Responsibilities

Create quotes for repairs needed.
Provide alternative quotes when multiple repair options are available.
Present quotes to customers directly or to appropriate sales or service representatives as needs dictate.
Follow up with customers on needed repairs, track quotes submitted and approved.
Assist other departments in generating quoted jobs for the service department.
Ordered parts that may be needed for repairs and coordinated with team leader on logistics.