JUNIOR SERVICE ADVISOR / SERVICE ADVISOR TRAINEE
About The Position
Parkway is seeking a dependable, customer-focused Junior Service Advisor who is interested in building a career in automotive service. Dealership experience is not required; candidates with backgrounds in customer service, retail, hospitality, appointment scheduling, or other organized, communication-focused roles are welcome. The advisor will support the service team while learning repair-order preparation, customer updates, maintenance recommendations, and service coordination. The position reports to the Service Director and works alongside experienced advisors. Parkway provides hands-on training and coaching, with a development path toward independently handling service customers as skills are demonstrated. Compensation is based on experience and assigned responsibilities.
Requirements
- Valid driver’s license.
Nice To Haves
- Experience in customer service, retail, hospitality, appointment scheduling, or another role requiring organization and communication.
- Automotive dealership experience is not required.
Responsibilities
- Greet customers and help gather accurate contact and vehicle information.
- Answer calls, assist with appointments, and route questions to the appropriate teammate.
- Assist with vehicle check-in, mileage recording, key control, and vehicle-location tracking.
- Send approved customer updates through Tekion under advisor supervision.
- Help follow up on estimates, authorizations, parts status, and promised completion times.
- Learn to explain routine maintenance and inspection findings using approved menus and job aids.
Benefits
- Medical, dental, and vision coverage.
- Life and short-term disability insurance.
- Continuous improvement training.
- 401(k) with match.
- Paid vacation.
- Paid holidays.
- Employee discounts on parts, services, and vehicles.
- Opportunities for growth.
- Hands-on training and coaching from experienced teammates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
