Junior Parts Advisor

Northern Roads Auto Group•Niagara Falls, NY

8d•CA$19 - CA$21•Onsite

About The Position

Cardinal KIA is hiring an entry-level Junior Parts Advisor for its new Niagara Falls dealership. The position is intended for someone interested in building a long-term automotive career. Previous dealership or parts experience is an asset but is not required; training will be provided for a dependable candidate who is willing to learn and take on more responsibility. The goal is to develop the successful candidate into a knowledgeable Parts Advisor who can advance within Cardinal KIA or Northern Roads Auto Group. The employee will receive hands-on training from the Parts Manager and experienced dealership staff, along with additional training through industry partners such as PBS Systems and NCM Associates. Onboarding includes cross-training in the service department, covering basic service tasks, repair-order flow, and how work moves through the shop. This training provides exposure to how parts availability affects technicians and customers, how parts and service teams work together, and how an efficient fixed operations department works. Potential future opportunities include Parts Advisor, Senior Parts Advisor, Assistant Parts Manager, Parts Manager, service-department positions, and other roles within Northern Roads Auto Group. The role supports technicians, service advisors, retail customers, and wholesale customers with parts requests, ordering, delivery, inventory, and related processes. It also helps maintain technician productivity by delivering and staging parts in advance, while working with the Parts Manager on processes that improve shop efficiency, customer turnaround times, and fixed operations profitability. The employee may assist with basic service tasks during cross-training and support other department areas as needed. The position is at Cardinal KIA in Niagara Falls, Ontario. The schedule is based on departmental needs and includes scheduled shifts Monday through Saturday. Compensation is $19.00–$21.00 per hour plus an additional performance bonus.

Requirements

Positive attitude and strong work ethic.
Dependable attendance and punctuality.
Genuine interest in building a career.
Willingness to learn parts and service operations.
Strong organizational skills and attention to detail.
Good communication and customer-service skills.
Basic computer skills and ability to learn new systems.
Ability to follow direction, accept feedback, and apply training.
Willingness to help throughout the department and shop.
Ability to safely handle, move, and organize automotive parts.
Valid Ontario driver’s licence and acceptable driving record.
Availability to work scheduled shifts Monday through Saturday, based on departmental needs.

Nice To Haves

Experience in automotive parts, customer service, retail, warehousing, delivery, or inventory management is helpful but not required.
Previous dealership or parts experience is an asset but not required.

Responsibilities

Assist technicians and service advisors with parts requests.
Learn to identify and order the correct parts using manufacturer and dealership systems.
Deliver parts directly to technicians throughout the shop.
Stage parts for scheduled appointments and upcoming repairs.
Complete local parts deliveries and pickups when required.
Receive, inspect, organize, and stock incoming parts.
Assist retail and wholesale customers in person and over the phone.
Prepare parts quotes and place orders.
Monitor special-order parts and communicate updates.
Maintain accurate inventory records and organized storage locations.
Assist with inventory counts, returns, and warranty parts.
Complete basic service tasks during cross-training.
Keep the parts department and work areas clean, safe, and organized.
Assist the Parts Manager with process development and improvement.
Support other areas of the department when needed.
Help technicians remain productive by delivering parts directly, preparing parts in advance, and reducing time spent waiting for or looking for parts.
Work with the Parts Manager to develop processes that improve shop efficiency, technician productivity, customer turnaround times, and fixed operations profitability.