About The Position

Launch Your Career Through Our PMO & Service Delivery Academy. We believe potential, attitude, and willingness to learn are just as important as experience. Our Academy has been designed to help motivated individuals develop the skills, knowledge, and confidence needed to begin a career in project delivery, service delivery, resource management, and business operations. Whether you're a bootcamp graduate, career changer, returner to work, recent graduate, or someone looking for a structured route into a professional career, we'll provide the training and support to help you succeed. The Academy is a 4-week programme delivered by experienced professionals. There are no training fees and no repayment clauses. The training is fully funded by us because we're committed to investing in future talent. Throughout the Academy, you'll develop practical knowledge and hands-on experience across areas including PMO and project support fundamentals, Service Delivery Management principles, engagement and stakeholder management, resource and workforce planning, project governance and reporting, RAID management and project controls, financial awareness and project forecasting, Microsoft Excel, Power Platform and reporting tools, professional communication and client engagement, and working effectively within large-scale delivery teams. You'll gain exposure to the tools, terminology, processes, and behaviours commonly used within modern project and service delivery environments. Upon successfully completing the Academy, you'll become part of our consultant talent pool and be considered for opportunities with our clients across a range of disciplines, including PMO Analyst, Project Support Officer, Programme Support, Service Delivery Analyst, Service Delivery Coordinator, Engagement Coordinator, Resource Management Analyst, Workforce Planning Support, and Business Operations and Delivery Support roles. While we cannot guarantee a client placement, our objective is always to help Academy graduates secure opportunities that match their skills, strengths, and career goals. Our team will actively work with you to identify suitable opportunities as they become available. The Academy is designed to provide more than technical knowledge. We focus on helping you build the confidence, professionalism, and workplace skills required to thrive in client-facing environments. You'll learn how to communicate effectively with stakeholders, present information clearly and professionally, work within structured governance frameworks, analyse and report on data, manage competing priorities, collaborate within project and service teams, and develop a delivery-focused mindset.

Requirements

  • Located in Newcastle (within 1 hour commute) or willing to relocate.
  • SC Eligible.
  • A genuine interest in project delivery, service delivery, business operations, workforce planning, or technology-enabled change.
  • Some exposure to technology, digital, data, or business systems through education, self-directed learning, bootcamps, apprenticeships, work experience, or previous roles.
  • Strong organisational skills and the ability to manage multiple tasks and priorities.
  • Excellent attention to detail and a methodical approach to work.
  • Confidence using Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
  • Good written and verbal communication skills.
  • The ability to analyse information, follow processes, and solve problems logically.
  • A positive attitude and willingness to learn new skills and technologies.
  • The confidence to ask questions, take feedback, and continuously improve.
  • Professionalism and the ability to work effectively with colleagues, stakeholders, and clients.
  • Eligibility to work in the UK.
  • The ability to obtain Security Clearance (SC).

Nice To Haves

  • Technology bootcamp graduates
  • Career changers looking to move into delivery-focused roles
  • Individuals returning to work
  • Recent graduates
  • Early-career professionals
  • People with an interest in technology, operations, projects, service delivery, or business transformation
  • Organised, curious, proactive individuals excited by the idea of helping projects, services, and teams run effectively.
  • Career changers looking to move into project, service, or operational delivery roles
  • Individuals returning to work after a career break
  • Apprenticeship graduates
  • Individuals with up to 12 months of experience in project support, operations, service delivery, administration, resource management, PMO, or related environments.

Responsibilities

  • Develop practical knowledge and hands-on experience across PMO and project support fundamentals.
  • Learn Service Delivery Management principles.
  • Develop engagement and stakeholder management skills.
  • Gain experience in resource and workforce planning.
  • Understand project governance and reporting.
  • Learn RAID management and project controls.
  • Develop financial awareness and project forecasting skills.
  • Become proficient in Microsoft Excel, Power Platform, and reporting tools.
  • Enhance professional communication and client engagement abilities.
  • Learn to work effectively within large-scale delivery teams.
  • Communicate effectively with stakeholders.
  • Present information clearly and professionally.
  • Work within structured governance frameworks.
  • Analyse and report on data.
  • Manage competing priorities.
  • Collaborate within project and service teams.
  • Develop a delivery-focused mindset.

Benefits

  • Fully funded training (4-week Academy programme).
  • No training fees and no repayment clauses.
  • Relocation budget.
  • Starting salary of £26,700.
  • Salary reviews at 6 and 12 months, based on performance and progression.
  • Continuous coaching and career support.
  • Access to experienced mentors and delivery professionals.
  • Exposure to real projects, programmes, and operational environments.
  • Ongoing learning and professional development opportunities.
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