Junior Microsoft 365 Administrator
About The Position
The Junior Microsoft 365 Administrator supports the administration, maintenance, and daily operations of the organization’s Microsoft 365 environment. The role helps ensure system availability, security, and compliance, particularly in a regulated healthcare environment that handles PHI/PII. It is described as an entry-to-mid-level role for candidates developing expertise in cloud administration, security, and identity management. The position also requires adherence to HIPAA and organizational security policies when handling systems containing PHI/PII, maintaining confidentiality and following least-privilege and secure verification procedures, and promptly reporting suspected security incidents. Personnel are expected to participate in continuing education as requested or required by their immediate Member of Management and to take personal responsibility for other educational activities that enhance job-related skills and abilities.
Requirements
- 1–3 years of IT support or systems administration experience.
- Basic knowledge of Microsoft 365 services, including Exchange, Teams, and SharePoint.
- Familiarity with Azure AD / Entra ID concepts, including users, groups, and roles.
- Understanding of basic security principles, including MFA and password policies.
- Experience with ticketing systems and customer support.
- Strong communication skills and ability to assist non-technical users.
- Ability to sit or stand for extended periods and use a computer frequently.
- Ability to occasionally lift IT equipment weighing up to 74 lbs.
Nice To Haves
- Microsoft 365 Fundamentals (MS-900) or similar certification.
- Experience in a healthcare or regulated environment.
- Exposure to Intune, Defender, or compliance tools.
- Basic PowerShell knowledge.
Responsibilities
- Support day-to-day administration of Exchange Online, SharePoint, Teams, and OneDrive.
- Provision and deprovision user accounts, licenses, and access through Azure AD / Entra ID.
- Assist with onboarding and offboarding in coordination with HR.
- Respond to helpdesk tickets related to Microsoft 365 services.
- Troubleshoot basic email, Teams, and file-access issues.
- Assist with maintaining security controls, including multi-factor authentication and Conditional Access policies.
- Monitor alerts and escalate security incidents to senior staff or the SOC.
- Assist with maintaining compliance with HIPAA and internal IT policies.
- Document procedures, configurations, and troubleshooting steps.
- Support email security tools, including spam filtering and phishing reporting.
- Assist with device and user management through Intune or equivalent MDM.
- Handle systems containing PHI/PII in accordance with HIPAA and organizational security policies.
- Maintain confidentiality and follow least-privilege and secure verification procedures.
- Report suspected security incidents immediately according to policy.
- Participate in required or requested continuing education and pursue educational activities that enhance job-related skills.
- Travel for on-site visits as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
