Junior Facility Solutions Manager

City Wide Facility Solutions • Frankfort, IL

9d • $60,000

About The Position

The Junior Facility Solutions Manager supports and grows an assigned portfolio of commercial clients for City Wide Facility Solutions Chicago Shores, serving South Chicagoland and Northwest Indiana. The role combines client and account management, facility-solutions sales, project coordination, and field operations. The manager builds relationships with client decision-makers, understands facility needs, identifies opportunities within current accounts, prospects nearby commercial facilities, scopes and sells services, and coordinates independent contractors to help ensure projects and recurring services are completed successfully.

Sales and account growth are core responsibilities. The manager conducts client visits and discovery, develops scopes and proposals, manages opportunities through negotiation and close, and maintains a pipeline. For sold work, the manager scopes projects, obtains and evaluates contractor pricing, coordinates contractors, schedules, access and materials, monitors work through completion, communicates changes, verifies completion, and helps resolve issues. The role requires sound business judgment, professional communication, strong organization and follow-through, accountability, and the ability to manage multiple clients, projects and deadlines. It has a normal business schedule, with reasonable flexibility sometimes needed for client needs, project starts, service issues and business opportunities. The position is intended for someone who can grow into managing larger accounts, more complex projects and greater revenue responsibility.

City Wide provides more than 20 categories of facility solutions, including janitorial services, day porter and supplemental labor, floor and carpet care, window cleaning, pressure washing, landscaping and snow services, HVAC, plumbing and electrical services, handyman and repair services, parking lot services, painting and facility improvements, specialty cleaning, and other commercial facility-maintenance and project services.

Compensation starts at approximately $60,000+ annually, based on experience, responsibilities and applicable incentive/commission structure. Benefits include a competitive package with QSEHRA medical, dental and vision benefits, a 401(k) with Company match, PTO, paid holidays, and other Company-provided benefits as applicable.

Requirements

• Bachelor's degree required.
• Demonstrated ability to communicate professionally with business decision-makers.
• Demonstrated organization, prioritization and follow-through.
• Comfort with prospecting and developing business through phone, email, referrals, networking and in-person field activity.
• Ability and willingness to sell and grow an assigned portfolio.
• Strong proficiency with Microsoft 365, email, Excel, presentations, CRM platforms and modern business technology.
• Ability to quickly learn Microsoft Dynamics 365, Power BI and other City Wide systems.
• Valid driver's license, reliable transportation and ability to travel throughout the assigned Chicago Southland / Northwest Indiana territory.
• Eligible to work in the United States.
• Strong business judgment, professional presence, commercial instincts and personal accountability.
• Ability to communicate with executives, facility leaders, front-line employees and independent contractors, including handling difficult conversations calmly and professionally.
• Ability to manage multiple clients, contractors, projects, appointments, proposals and deadlines simultaneously.
• Willingness to provide reasonable schedule flexibility when client needs, project starts, service issues or important opportunities require it.

Nice To Haves

• Three or more years of professional business experience is strongly preferred.
• Experience in B2B sales, account management, facility services, property management, operations, project coordination, commercial services or a closely related environment is strongly preferred.
• Curiosity, coachability and the ability to learn quickly and apply new knowledge.

Responsibilities

• Develop strong working relationships with assigned clients and serve as a trusted contact for facility needs.
• Understand client facility operations, expectations, recurring services, pain points and upcoming needs.
• Conduct proactive account visits and identify Preventative, Daily and Restorative opportunities.
• Address routine service concerns professionally and follow through on commitments until resolution.
• Manage client expectations with confidence, tact and good judgment.
• Identify and sell additional facility solutions within assigned accounts.
• Prospect qualified commercial facilities near existing City Wide clients.
• Generate opportunities through client conversations, field observations, referrals, phone, email, networking and field prospecting.
• Conduct discovery, walkthroughs, scoping and proposal discussions.
• Manage opportunities from identification through pricing, proposal, negotiation and Closed Won, and maintain a healthy NJS/CBS opportunity pipeline.
• Accurately scope projects before pricing and identify and coordinate qualified independent contractors.
• Obtain and evaluate contractor pricing; negotiate with independent contractors while protecting reasonable economics for all parties.
• Coordinate schedules, access, materials, client expectations and project timing; confirm readiness before committing to clients.
• Monitor projects through completion, communicate changes proactively, verify completion and help resolve issues quickly.
• Understand project economics, including client price, contractor cost, margin and delivery risk.
• Manage multiple clients, contractors, projects, appointments, proposals and deadlines; document commitments, schedule next actions, maintain accurate records and close loops.
• Represent City Wide professionally at client facilities and build confidence in the organization.
• Learn City Wide systems and apply training to make increasingly independent decisions.

Benefits

• QSEHRA medical benefits
• Dental benefits
• Vision benefits
• 401(k) with Company match
• PTO
• Paid holidays
• Other Company-provided benefits as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level