Facility Solutions Manager

City Wide Facility Solutions • Jacksonville, FL

18h • $6,300,000 - $6,500,000

About The Position

The Facility Solutions Manager is responsible for the business operations of an assigned client-contracted service area. The role provides field support through training, guidance for starting new clients, inspections of Contractor performance and compliance with client requirements, troubleshooting customer requests and complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Requirements

• 3–5+ years of sales and management experience in building maintenance, facility management, or equivalent experience.
• High school diploma required.
• Highly detail-oriented with excellent follow-through on commitments.
• Positive, outgoing personality and ability to build relationships.
• Excellent verbal and strong written communication skills.
• Proficiency in Microsoft Office and knowledge of CRM databases.
• Reliable transportation.

Nice To Haves

• Bachelor’s degree is highly desirable.

Responsibilities

• Manage assigned client relationships, including client retention and expansion or diversification of City Wide building solutions and products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
• Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, ensuring client compliance, verifying Contractor compliance, and removing or replacing Contractors as necessary.
• Conduct quality-control inspections of client sites and follow through on commitments to maintain quality and client satisfaction.
• Supervise and direct Night Managers, ensuring client strategies are executed and services are performed correctly.
• Ensure adequate internal and external staffing to service clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Communicate client issues to Contractors and the Director of Operations or owner, and promptly address problems that arise.
• Use City Wide’s CRM to perform client inspections, add extra charges, and manage Night Manager routing, among other tasks.
• Schedule non-routine activities in client facilities using Outlook.
• Keep Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s current; ensure client MSDS sheets in janitor closets are complete, accurate, and properly labeled.
• Notify Sales Executives of potential accounts in the territory, especially new construction.
• Discuss quality-control surveys with clients and encourage them to respond.
• Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
• Develop and implement plans with the Director of Operations and Night Managers to resolve client complaints or service deficiencies, and monitor compliance.
• Approve Night Manager and/or Service Representative pay sheets and ensure their accuracy.
• Assist Accounting with collecting clients’ past-due invoices and Contractor payment invoices.
• Maintain updated route sheets, key/alarm sheets, and monthly planners for each client.
• Participate in and be present at monthly IC paydays.
• Work toward annual measures including revenue retention, lost business, NJS, extra-charge revenue, new IC starts, client visits, and client satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED