Junior eCommerce Product Manager

LabX Media Group

1d • Remote

About The Position

LabX Media Group is seeking a Junior Product Manager to manage the day-to-day operations of LabX.com, a B2B marketplace connecting buyers and sellers of laboratory equipment and products. The role is accountable for the marketplace’s operational health and for ensuring buyers, sellers, and internal teams are supported. It reports to the Senior Product Manager for LabX and works closely with the Product Development Manager and EVP of Product & Innovation, drawing on web development, marketing, and customer support to execute initiatives.

The position begins with hands-on operational responsibilities and is designed to grow into broader strategic work. The successful candidate will build marketplace knowledge—including how sellers use the platform, where buyers encounter difficulties, and how metrics relate—and will receive mentorship from the Senior Product Manager and visibility into roadmap and strategy discussions.

This position is remotely based and open to eligible candidates in Canada, with preference for candidates in the Eastern time zone. It is a current vacancy.

Requirements

• 2–5 years of experience in product, operations, analytics, or a related role in a digital or eCommerce business.
• Comfort with quantitative analysis, including pulling data, identifying insights, and explaining them clearly to non-technical audiences.
• Strong organizational instincts and the ability to prioritize and keep work moving with minimal guidance.
• Clear written and verbal communication skills and the ability to collaborate across different disciplines and departments.
• Bachelor’s degree in engineering, computer science, mathematics, or business, or equivalent practical experience.

Nice To Haves

• Previous experience in general or product management in a marketplace or multi-vendor environment.
• Knowledge of eCommerce, B2B purchasing, or supply chain.
• Familiarity with web analytics tools, SQL, or BI/reporting platforms.
• Background in scientific, laboratory, or technical equipment markets.

Responsibilities

• Own core marketplace metrics and regular reporting; track trends, identify opportunities and risks, and provide analysis for roadmap and prioritization discussions.
• Support seller outcomes by providing Sales and Client Services with seller performance data, handling technical escalations, and monitoring seller-level results.
• Build direct customer relationships and meet with customers to understand and articulate their needs.
• Manage day-to-day marketplace operations, including maintaining and improving SOPs, documenting and standardizing processes, managing client expectations, and serving as an escalation and communication point between teams and stakeholders.
• Help roll out strategic initiatives across the business and keep sales, editorial, web development, and marketing aligned with brand strategy and business requirements as changes are implemented.
• Work with stakeholders to define and track success criteria for business programs and activities.
• Monitor key metrics for risks and opportunities and communicate findings to inform decisions.
• Identify friction in the LabX experience for buyers, sellers, and internal support teams, and drive improvements with product and development.
• Use communication, analytical, and problem-solving skills to support the product management process and facilitate strategic direction across departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level