Jr. Transport Network Specialist

Leidos•Honolulu, HI

About The Position

Leidos is seeking a Jr. Transport Network Specialist to provide network engineering support for the NMCI/SMIT program, including planning, designing, and evaluating components of the Navy’s NMCI network. Under the Service Management, Integration, and Transport portion of the program, the team delivers the Navy-Marine Corps Intranet backbone, including cybersecurity services, network operations, service desk, and data transport. The effort supports the Navy’s goal of unifying shore-based networks and data management to improve capability and service while reducing costs through an enterprise network. The Transport Network Team monitors events and incidents affecting network transport and enterprise service health. The role documents outages, response actions, and resolution or escalation activity. The Current Operations Watch team monitors WLAN, LAN, and WAN transport solutions that are critical to users’ daily missions. The specialist creates and tracks incident tickets, assesses event criticality and impact, engages appropriate processes and personnel, facilitates escalation, and works with vendors and specialist WAN/BAN teams to resolve issues. The position also supports Site Operations and external organizations through problem resolution and independent decision-making, responds to network alert notices within five minutes, and keeps the Critical Situation Manager informed about significant events and incidents. The role requires shift work on Shift 4: Wednesday through Friday and every other Saturday, 1800 to 0600 HST. The candidate must be a U.S. citizen with an active DoD Secret clearance and a qualifying DoD 8570.01 IAT Level II certification before onboarding.

Requirements

High school diploma or equivalent and 1–2 years of prior relevant experience or training.
U.S. citizenship and an active DoD Secret clearance.
A DoD 8570.01 IAT Level II certification before onboarding, such as CompTIA Security+ CE, Cisco CCNA Security, ISC2 SSCP, GSEC, GICSP, or CYSA+ (or another valid certification listed in DoD 8570.01-M Appendix 3).
Familiarity with ITIL best practices and ITIL Foundations.
Knowledge of enterprise tools for event management, incident management, and performance management, including experience with SNMP-based network monitoring tools.
Experience working in a DoD environment and understanding of customer communication.
Experience in a data center environment.
Familiarity with WAN and LAN transport technologies, including MPLS, routing protocols, Cisco IOS and IOS XE, VLANs, VoIP, subnet addressing, switching protocols, and general troubleshooting concepts.
Ability to perform well under pressure and calm end users.
Hands-on experience working with DoD networks, including NIPR and SIPR.
Willingness to work Shift 4: Wednesday through Friday and every other Saturday, 1800 to 0600 HST.
Strong verbal and written communication skills.

Nice To Haves

Prior military experience; USMC or USN IT experience is preferred.
Experience working with networking technologies and data centers.
Exceptional verbal and written communication, including long-form business writing on complex topics.
An entrepreneurial spirit, ability to drive innovation independently, and motivation to improve processes.
Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure committed projects are delivered on schedule by relevant team members.
Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinate staff, and program leadership.
Motivation as a self-starter and ability to create complex technical reports on analytic findings.

Responsibilities

Monitor events and incidents affecting Network Transport and service health across the Enterprise.
Document outage information, including response actions and resolution or escalation activity.
Monitor WLAN, LAN, and WAN transport solutions through the Current Operations Watch team.
Use internal systems to report incidents to leadership.
Create trouble tickets for incidents and events identified through monitoring tools or customer reports.
Perform initial assessment and triage of event criticality and impact, and engage appropriate processes and personnel when escalation outside OC is required.
Facilitate escalation to higher tiers as needed.
Coordinate with outside vendors and specialist WAN/BAN teams to resolve WAN events and incidents.
Use knowledge of vendor products in the environment.
Support Site Operations and other external organizations using problem-resolution skills and independent decision-making.
Respond to network infrastructure warning, critical, and fatal event alerts within five minutes or less.
Keep the Critical Situation Manager apprised of details regarding significant events or incidents.