Jr Network Engineer

Police & Fire Federal Credit Union•Bensalem Township, PA

About The Position

The Jr Network Engineer is responsible for the operation, performance, and availability of PFFCU’s network infrastructure, with a primary focus on network operations and maintenance. The role manages, supports, and documents branch and office network infrastructure, including device configuration and maintenance, equipment life cycles, service-provider circuits, and the deployment of new equipment and technologies. The engineer also assists with network security and unified communications systems as needed. The position involves traveling to PFFCU branch and office locations for projects and site maintenance, documenting and resolving complex problems, and completing project tasks in a team environment. The engineer collaborates with other organizational teams, keeps management informed about project status and escalations, and participates in an after-hours on-call rotation.

Requirements

At least 3 years of hands-on experience with Cisco network infrastructure, focused on ongoing operations and new implementations.
Experience with IP routing and routing protocols, including OSPF and BGP.
Understanding of WAN technologies used in multisite and remote-work environments, including MPLS, IPsec, site-to-site VPNs, remote-access VPNs, and Cisco SD-WAN.
Experience working with vendors as needed.
Knowledge of network monitoring tools and technologies.
Ability to meet deadlines and manage multiple concurrent projects.
Effective written and verbal communication skills.
Comfort troubleshooting complex and time-sensitive issues.
Excellent customer service skills and ability to work independently and collaboratively in a customer-focused environment.
Strong foundation in configuring and troubleshooting Cisco routers and switches using CLI and other tools.
Ability to participate in an after-hours support rotation.
Strong project management skills, including managing multiple projects and projects with long timeframes.
Understanding of network and security monitoring tools to support the availability and integrity of network communications and systems.
Understanding of formal change-control processes, including scheduling and executing after-hours changes.
Logical problem-solving skills and ability to visualize abstract concepts and solve complex problems.
Ability to communicate technical information clearly to people with varying levels of technical skill.
Ability to travel to office and branch locations as needed.
Ability to lift 50 pounds and rack and stack networking equipment.

Nice To Haves

Understanding of network security technologies such as firewalls, data loss prevention, anti-malware and antivirus, identity management, and secure network access.
Knowledge of Cisco Unified Communications and VoIP.
Active CCNA or CCNP certification focused on Routing and Switching.
Bachelor’s degree in a technical field, or related experience and/or training, or an equivalent combination of non-academic education and experience.
Willingness to learn and assist with next-generation firewalls, network security technologies, load balancers, and network monitoring tools.
Willingness to learn and assist with a Cisco unified communications system, including call manager, contact center, and call recording systems.

Responsibilities

Support network equipment installations, configuration, device life cycles, and new deployments.
Conduct site visits to branch and office locations as needed.
Review, audit, and remediate network devices for compliance with security standards.
Learn to assist with and provide backup support and vendor escalations for a Cisco unified communications system.
Maintain and update network systems, including software and firmware updates.
Maintain and update documentation and diagrams for network devices and services.
Revise, update, and create departmental procedures and runbooks.
Support requests from other PFFCU teams.
Analyze and diagnose reported network problems, document root causes, recommend remediation, and perform corrective actions.
Work with vendors to escalate and resolve problems.
Complete daily tasks and short- and long-term projects in a timely manner.
Mentor and share knowledge with team members.
Proactively monitor network performance and utilization and recommend improvements, upgrades, and expansion.
Participate in formal change-control processes, including scheduling and executing after-hours changes.
Coordinate with vendors and service providers.
Participate in an after-hours on-call rotation and perform after-hours changes, including some evenings and occasional weekends.