Jr. Transport Network Specialist
About The Position
Leidos is seeking a Jr. Transport Network Specialist to provide network engineering support for the NMCI/SMIT program, including planning, designing, and evaluating components of the Navy’s NMCI network. The team supports the Service Management, Integration, and Transport portion of the program, delivering the Navy-Marine Corps Intranet backbone, including cybersecurity services, network operations, service desk, and data transport. This work supports the Navy’s effort to unify shore-based networks and data management to improve capability and service while reducing costs through an enterprise network. The Transport Network Team monitors events and incidents affecting network transport and enterprise service health. The Current Operations Watch team monitors WLAN, LAN, and WAN solutions, documents outages and response actions, and resolves or escalates incidents. The role includes incident reporting, ticket creation, event triage, escalation coordination, vendor and specialist-team interaction, and support for Site Operations and other external organizations. The position requires shift work; the stated schedule is Wednesday through Friday and every other Saturday, 1800–0600 HST.
Requirements
- High school diploma or equivalent and 1–2 years of prior relevant experience or training.
- U.S. citizenship and an active DoD Secret Clearance.
- DoD 8570.01 IAT Level II certification before onboarding: CompTIA Security+ CE, Cisco CCNA Security, ISC2 SSCP, GSEC, GICSP, or CYSA+.
- Familiarity with ITIL best practices, including ITIL Foundations.
- Knowledge of enterprise event, incident, and performance management tools, including experience with SNMP-based network monitoring tools.
- Experience working in a DoD environment and understanding of customer communication.
- Experience in a data center environment.
- Familiarity with WAN and LAN transport technologies, including MPLS, routing protocols, Cisco IOS and IOS XE, VLANs, VoIP, subnet addressing, switching protocols, and general troubleshooting concepts.
- Ability to perform well under pressure and calm end users.
- Hands-on experience working with DoD networks, including NIPR and SIPR.
- Willingness to work the specified shift: Wednesday through Friday and every other Saturday, 1800–0600 HST.
- Excellent verbal and written communication skills.
Nice To Haves
- Prior military experience; USMC or USN IT experience preferred.
- Experience working with networking technologies and data centers.
- Exceptional verbal and written communication skills, including long-form business writing on complex topics.
- Entrepreneurial spirit and ability to drive innovation independently, with a desire to improve processes.
- Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure committed projects are delivered on schedule.
- Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinate staff, and program leadership.
- Self-motivation, strong written and verbal communication, and ability to create complex technical reports on analytic findings.
Responsibilities
- Monitor events and incidents affecting Network Transport and service health across the enterprise.
- Document outage information, including response actions and whether incidents are resolved or escalated.
- Monitor WLAN, LAN, and WAN transport solutions as part of the Current Operations Watch team.
- Use internal systems to report incidents to leadership.
- Create trouble tickets for incidents and events identified through monitoring tools or customer reports.
- Assess and triage the criticality and impact of events, and engage appropriate processes and personnel when escalation outside the Operations Center is required.
- Facilitate escalation to higher support tiers as required.
- Interact with outside vendors and specialist WAN/BAN teams to resolve WAN events and incidents.
- Use knowledge of vendor products deployed in the environment.
- Support Site Operations and other external organizations using problem-resolution skills and independent decision-making.
- Respond to network infrastructure warning, critical, and fatal event alerts within five minutes or less.
- Keep the Critical Situation Manager informed of details regarding significant events or incidents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
