Jr. Analyst, Ops Support

Estes Forwarding Worldwide•Richmond, VA

2d•$21 - $24•Onsite

About The Position

The Jr. Analyst, Ops Support is responsible for supporting the North American Operation Support team by developing, interpreting, and implementing analytical tools and processes to understand their impact and results to drive continuous improvement. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Requirements

Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume.
Strong knowledge of MS Excel, Access, PowerPoint, and Word.
Working knowledge of MS Excel formulas and report building.
Ability to learn and work with new technology.
Strong knowledge of programming languages such as VBA.
Strong critical thinking and problem-solving skills.
Strong time management, organization, communication, and presentation skills.
Consistently meet documented deadlines and objectives.
Ability to multitask and prioritize work.
Effective written and verbal communication skills. Must be able to clearly convey short and long-term defined goals.
Ability to work independently or in a team setting, in a fast-paced environment.
Must be mentally and emotionally capable of handling high stress environment.
Ability to read and interpret complex business and/or technical documents.
Ability to write comprehensive reports and detailed business correspondence.
Ability to work with groups of people such as other departments and communicate known concepts.
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

Bachelor's degree in Business, Logistics, Computer Science/Programming or other analytical field of study preferred.

Responsibilities

Report writing within SQL and Microsoft Access.
Help ensure quality control on support tools through testing and collaborating with users to identify problem areas.
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Implement third-party technology solutions to assist with process efficiencies.
Support the development of tools and processes for various needs throughout the company. Work with users on troubleshooting potential issues related to software or hardware.
Support deployment of new software to EFW regional offices and network locations.
Foster environment that encourages employees to ask for new and innovative tools.
Assist with process improvement initiatives and implementation of best practices. If processes need to be improved, provide examples and solutions. Voice issues and concerns in a constructive manner to foster and promote a positive work environment.
Encourage creative problem solving among the different business units.
Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors.
Always demonstrate a high level of professionalism.
Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.
Regular attendance is required.