Job Readiness Coach Assistant

United Planning Organization • Washington, DC

3d • $55,000 - $60,000

About The Position

The Job Readiness Coach Assistant supports the Job Readiness Coach in preparing customers for occupational training and employment success. The role collaborates with the coach to assess customer preparedness, identify needed services and resources, understand career interests and goals, and develop individualized action plans. It helps customers address personal and employment-related barriers and establish sustainable personal, educational, and career goals. The assistant prepares and edits professional employment documents using approved templates, supports online employment applications and job-search platforms, and maintains accurate customer records, services, and outcomes in UPO’s designated data management system.

Requirements

• High school diploma or associate degree.
• Three years of experience in job readiness or workforce development.
• Excellent resume creation, interviewing techniques, and customer service skills.
• Ability to use Microsoft Office programs, an electronic timekeeping program, and data management systems.
• Effective organizational and professional written and verbal communication skills.
• Proven ability to work in a team environment.
• Ability to assess employment readiness, identify career interests, and develop individualized employment and training plans.
• Ability to establish rapport, build trust, and maintain positive relationships with diverse populations.
• Proficiency in resume development, cover letter preparation, interview coaching, job-search strategies, and employment application assistance.
• Ability to identify employment and personal barriers and connect customers with supportive services and community resources.
• Strong verbal and written communication, active listening, and conflict-resolution skills, including the ability to communicate effectively with customers, employers, and community partners.
• Successful completion of a criminal background check and/or FBI fingerprinting and pre-employment drug screening, as applicable.

Nice To Haves

• Bachelor’s degree in social studies or a related field.
• At least five years of experience in job readiness or workforce development.
• Knowledge of the District nonprofit community.
• Computer literacy, including MS Office and data management systems.
• Ability to communicate effectively in writing and orally.
• Ability to inspire.

Responsibilities

• Assist the Job Readiness Coach in preparing customers for training and employment success.
• Assess customers’ readiness for occupational training and/or employment and identify additional services and resources needed to support participation and placement.
• Engage customers to understand their career interests, goals, and aspirations, and help develop individualized action plans.
• Guide and support customers in identifying and overcoming personal and employment-related barriers and establishing sustainable goals.
• Develop, edit, and proofread resumes, cover letters, professional reference sheets, and post-interview thank-you letters using approved templates.
• Assist customers with completing and submitting online employment applications, navigating job-search platforms, and accessing employment opportunities.
• Enter, document, and update information in UPO’s designated data management system to maintain accurate customer records, services, and outcomes.

Benefits

• Health coverage through Kaiser, with a 70/30 split.
• Dental coverage through MetLife, paid for all employees.
• Vision coverage through VSP, paid for all employees.
• 401(k) Safe Harbor benefit: 5.5% given as a benefit, with a match of 1% of staff contribution.
• Sick leave of 4.5 hours every pay period.
• Vacation leave of 4.5 hours every pay period.
• Two personal days.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED