Job Coach

Goodwill NYNJ•Newark, NJ

10d•Onsite

About The Position

The Job Coach I provides direct vocational support to individuals with disabilities participating in Time-Limited Job Coaching (TLJC) and Long-Term Follow-Along (LTFA) services. The role assists participants in obtaining, learning, maintaining, and advancing in competitive integrated employment while complying with agency, funding-source, and regulatory requirements. The Job Coach maintains a minimum of 25–30 hours of direct participant engagement each week, delivers on-site and community-based coaching and support, coordinates with employers and funding agencies, and completes required documentation on time. The position is community- and site-based and requires frequent travel throughout Northern New Jersey. Work schedules may include evenings, periodic weekends, community events, and coverage assignments as needed. Worksites and community environments vary according to participant and employer needs.

Requirements

Bachelor’s degree in Human Services, Psychology, Rehabilitation Counseling, Social Work, Special Education, or a related field; or an associate’s degree in a related field and at least two years of experience working with individuals with disabilities, vocational rehabilitation, workforce development, supported employment, or human services.
Experience building and maintaining partnerships with employers, community organizations, and referral sources.
Strong time-management, communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office Suite and electronic case management systems.
Valid driver’s license, reliable transportation, and ability to travel throughout the service area.
Ability to stand, walk, travel between sites, and occasionally lift up to 30 pounds.

Nice To Haves

Bilingual proficiency in English/Spanish or another community language.
American Sign Language proficiency.
Experience working with people with intellectual or developmental disabilities, autism spectrum disorders, mental health conditions, or other barriers to employment.
Knowledge of Supported Employment (SEMP), DVRS, DDD, and Long-Term Follow-Along (LTFA) services.
Ability to work independently in community-based settings and travel throughout the service area.

Responsibilities

Maintain a minimum of 25–30 hours of direct participant engagement weekly.
Provide on-site and community-based job coaching, training, and support services.
Help participants learn job duties, workplace expectations, and employment-related skills.
Conduct employer visits and maintain professional relationships with employers.
Support participants in achieving independence and successful job retention; facilitate natural supports and fading strategies when appropriate.
Ensure TLJC participants receive intensive services during their first 90 days of employment, including at least 10 hours of Intensive Job Coaching per month for each active voucher during the intensive service phase.
Monitor participant progress and communicate concerns to supervisors and funding agencies.
Participate in service team meetings, employment planning discussions, case conferences, and meetings with counselors, employers, families, and support teams as needed.
Complete Individual Service Plans within two weeks of participant intake and complete semi-annual and annual reviews.
Maintain accurate, timely, current, and audit-ready documentation in Foothold and other required systems, including daily progress notes, monthly summaries, and supporting documentation.
Communicate monthly with DVRS counselors about participant progress, send at least one update email per month for each active participant, and upload correspondence and updates into Foothold.
Comply with DVRS, DDD, SEMP, TLJC, and LTFA program requirements.
Obtain and upload monthly paystubs for job coaching and supported employment participants; verify wages, hours, and employment status; maintain employment verification records and promptly follow up on missing documents.
Monitor progress toward employment goals, identify barriers to retention, and develop intervention strategies.
Meet agency productivity standards and ensure case files meet funding-source requirements and remain audit-ready.
Participate in supervision, staff meetings, required trainings, community events, and networking opportunities that support program growth and mission impact.
Perform other duties as assigned to support participants, staff, and the organization.