JMU Athletics Ticket Office Student Assistant  - IE

James Madison University • Harrisonburg, VA

85d • Onsite

About The Position

The JMU Athletic Ticket Office is seeking motivated and reliable student assistants to join our team. As a student assistant, you will play a crucial role in delivering exceptional customer service to patrons in person, over the phone, and via email. Responsibilities include processing ticket sales for both phone and in-person transactions, assisting with game day event operations, and performing end-of-day balancing and reconciliation of cash drawers. You will also stay informed on all policies, events, and schedules to ensure efficient and accurate service. Additional duties include supporting crowd control, ticket sellers, and general operations, as well as facilitating pass gate operations for various admissions and complimentary passes. This position requires availability to work during ticketed events, including most home football games, and the ability to perform tasks quickly and accurately.

Requirements

• Be a current, enrolled student at James Madison University
• Candidates must be highly motivated, energetic and be able to manage a work schedule that includes nights and weekend work
• Must possess strong customer service skills
• Adherence to all applicable NCAA, conference, and institutional rules and regulations is required
• Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

Nice To Haves

• Prior cash handling, credit card handling experience a plus

Responsibilities

• Provide excellent customer service to patrons in person, on the phone, and via email.
• Process phone and window sales as well as game day event sales.
• End-of-day balancing of cash drawer, settlement, and reconciliation as they apply.
• Perform tasks in an efficient and timely manner.
• Stay informed and up-to-date on all policy, games, and events.
• Facilitate pass gate operations including player pass, complimentary admission, visiting team, will call, etc. as they apply.
• Assist with crowd control, ticket seller support, and general operation as needed.
• Must be available to work ticketed events (including most home football games), as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed