Janitorial Manager - Metairie (Cleaning Services)

ServiceMaster Elite Cleaning Services•Metairie, LA

About The Position

ServiceMaster Clean is hiring a Janitorial Manager to manage housekeeping and floor maintenance programs across assigned accounts and consistently exceed customer expectations. The role focuses on customer satisfaction, employee development, effective supervision, service quality, and sound administration. The manager reports to the General Manager. The position includes hiring, training, and supporting employees; ensuring teams follow company rules, security procedures, chemical-use requirements, and cleaning schedules; responding to customer concerns; and maintaining equipment, supplies, vehicles, products, and records. Managers are also expected to meet performance standards for inspections, audits, communication, floor-maintenance reviews, meetings, and annual training. Depending on the business and whether the role is structured as a branch manager position, additional duties may include customer contacts, follow-up inspections, add-on sales, project scheduling, attendance confirmation, workforce and labor-budget management, time-card approval, paper-product sales and inventory, and employee recognition.

Requirements

Strong organizational skills.
Strong communication skills.
Minimum age of 18 years.

Responsibilities

Hire and train employees according to company standards.
Ensure employees understand company rules, security procedures, and proper chemical usage.
Ensure scheduled production is completed in each building to satisfactory standards.
Support employees and promote effective two-way communication and teamwork.
Demonstrate concern for customers and the services provided to them.
Handle customer complaints and requests effectively within 24 hours.
Care for and maintain assigned equipment, supplies, vehicles, and products, and promptly address equipment malfunctions.
Provide accurate and timely payroll data according to accounting standards.
Maintain accurate and confidential customer and employee files.
Contribute to ServiceMaster's improvement and follow company policies and procedures, or initiate action to change them.
Complete employee orientation sheets within one month of hiring.
Complete account inspections and audits to the specified minimum targets and review audit results with crews.
Maintain cleaning and disposal supplies and equipment at acceptable levels.
Ensure the manager and crews wear clean, neat uniforms and are well-groomed.
Provide the office manager with feedback on customer complaints and requests by 9:00 a.m. the following morning.
Maintain active log books at each account and respond to business-hour pages within 30 minutes.
Review floor-maintenance schedules weekly, evaluate quality during account visits, and make corrections as needed.
Participate in weekly accountability meetings, company social functions, training, and meetings, and implement agreed action plans.
If assigned branch-manager duties: perform customer contacts, follow up on inspections, pursue add-on sales, schedule floor and project work, confirm nightly employee attendance, organize supervisor and floor-crew staffing and compensation, maintain labor budgets, review and authorize time cards, handle paper-product sales, shipping and inventory, and track employee birthdays.