Janitorial Area Manager - Ohio
About The Position
CSI International Inc. is seeking an experienced Janitorial Area Manager to manage and support janitorial staff and take operational accountability for an assigned account. The role involves managing and training the team, regularly inspecting the building, and ensuring customer expectations are met or exceeded. The manager oversees budgets, profit and loss statements, quality control, staffing, training, work assignments, timecards, and cleaning supplies inventory. The position also requires responding to customer concerns and calls as needed, handling employee relations and performance issues, enforcing safety procedures, investigating accidents, and completing required training courses. The schedule is Monday to Friday, 12:00 PM to 8:30 PM. CSI International Inc. states its commitment to diversity, inclusion, equal employment opportunity, and reasonable accommodation for disabilities and pregnancy-related limitations.
Requirements
- At least 2 years of progressively increasing management experience in the janitorial industry.
- Working knowledge of building maintenance, including restroom sanitation, office cleaning, carpet care, hard floor care, equipment operation and maintenance, chemical knowledge, MSDS, and safety.
- Ability to meet deadlines and make sound decisions in stressful situations.
- Strong customer service skills.
- Excellent attention to detail.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Ability to multitask.
- Ability to exercise judgment and work independently.
- High integrity and discretion.
Responsibilities
- Manage budgets, P&L statements, quality control, staffing, training, work assignments, and timecards.
- Complete regular quality control inspections with the Site Supervisor and/or customer.
- Determine staffing levels needed to satisfy the Scope of Work while staying within budget.
- Manage and train janitorial staff in the building.
- Designate shift and area work assignments.
- Respond promptly and appropriately to customer concerns or complaints, ensuring customers receive closure on issues and inquiries.
- Onboard new employees and set up their training, including hands-on training and job shadowing.
- Demonstrate janitorial duties while employees shadow.
- Address employee relations or performance issues promptly and appropriately; document and report them to management or HR.
- Identify and communicate the need for special project work to management.
- Review employee timekeeping for compliance and complete payroll documents to ensure employees are paid correctly.
- Maintain cleaning supplies inventory.
- Respond to calls whenever needed.
- Enforce safety policies and procedures, and immediately report and investigate accidents.
- Complete required training courses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
