Janitorial Area Manager - San Diego

NFM & J LP•Tampa, FL

2h•$0 - $65,000

About The Position

The Janitorial Area Manager manages a client book of business and oversees an Independent Service Provider (ISP) workforce in the San Diego, California region. The role ensures vendors meet contractual obligations and deliver high-quality janitorial services while maintaining strong client relationships. It serves as an operational and communication link among vendors, customers, and internal teams, using digital tools and performance data to support service quality and client satisfaction. The position operates in a fully digital environment, using mobile applications, web-based platforms, and proprietary systems for quality control, scheduling, workforce management, communication, and documentation. The manager interprets dashboards, reports, and performance metrics to monitor service quality, vendor performance, compliance, and customer satisfaction, and to guide operational decisions. Travel is approximately 75% by vehicle within the assigned geographic area in California.

Requirements

Reliable vehicle with car insurance.
Valid U.S. Driver’s License and clean driving record.
Self-motivated, with the ability to prioritize and manage multiple tasks, projects, and deadlines.
Ability to maintain high-quality interpersonal relationships.
Ability to negotiate and collaborate with vendors at different levels.
Some experience with and knowledge of cleaning processes and equipment.
Strong verbal and written communication skills.
Excellent customer relationship management skills.
Familiarity with the hiring process.
Professional demeanor and behavior.
Willingness to work weekends and maintain a flexible schedule.
Availability to customers after hours, on weekends and holidays, and during emergencies.
Dependable, reliable, and punctual.
Ability to work independently with minimal supervision.
Comfort working in a digital environment, including reading and interpreting dashboards, reports, and operational data to make informed business decisions.
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
High school diploma or equivalent.
Minimum 3 years of management and supervisory experience in a related field.

Nice To Haves

Experience using proprietary applications, mobile tools, or workforce management platforms.
Management or supervisory experience in account or client management.
Experience managing performance through data, metrics, or digital reporting tools.

Responsibilities

Conduct quality control visits to confirm customer needs and contractual standards are met, documenting findings using digital tools and mobile applications.
Serve as the primary point of contact and functional bridge between vendors and customers, tracking communications and follow-ups in CRM and communication platforms.
Communicate company initiatives, procedures, and direction to vendors through digital communication channels.
Ensure vendors understand customer requirements and expectations, using dashboards, reports, and performance metrics.
Align work standards with customer requirements and use data insights to identify trends, risks, and opportunities for improvement.
Manage chemical and equipment inventory, tracking usage and needs through inventory systems.
Hire, train, negotiate with, and develop vendor partners.
Prioritize responsibilities across a geographically dispersed territory, using technology to manage time, routing, and service schedules.
Communicate regularly with upper management about operational continuity, sharing performance data, KPI dashboards, and reporting insights.
Respond promptly to client or vendor complaints and issues, documenting cases and tracking resolutions to completion.
Manage service scheduling based on customer requirements.
Manage special project work as requested, tracking progress, outcomes, and costs.
Complete other tasks as assigned.