Janitorial Area Manager - Madison, WI

Sizemore, Inc.•Madison, WI

22d

About The Position

The Area Manager oversees successful janitorial operations across an assigned district under the direct supervision of the District Manager. The role is responsible for monitoring performance and development across the region, ensuring compliance with company standards, and maintaining strong internal and external communication to provide effective support and service. The Area Manager works with teams throughout a fast-paced, deadline-driven organization and integrates the company’s values of Flexibility, Improvement, Reliability, Safety, and Teamwork into daily work. The position manages customer accounts, work crews, staffing, schedules, budgets, quality, supplies, equipment, employee documentation, and policy compliance. It also involves inspecting locations, supporting cleaning work when needed, handling employee performance matters, assisting HR with investigations, and finding ways to improve productivity and service. The position is based in the Madison, Wisconsin district, pays $60,000 per year, and requires bilingual English and Spanish skills, a valid driver’s license, and the ability to drive a non-commercial truck and trailer.

Requirements

High school diploma or equivalent.
Knowledge of standard methods, equipment, and supplies used in large-scale janitorial operations.
Prior management experience.
Customer service experience.
Experience working in a diverse, multicultural environment.
Professional written and oral communication skills.
Bilingual English and Spanish skills.
Excellent customer service skills.
Ability to motivate employees and provide supportive leadership, including a coaching approach that uses collaborative and team-directed methods.
Ability to work with other departments and foster teamwork.
Ability to work independently with minimal supervision in a fast-paced environment.
Ability to adapt to workplace changes, manage competing demands, and handle frequent changes, delays, or unexpected events.
Database management and record-keeping skills.
Ability to identify and resolve problems in a timely manner.
Ability to gather and analyze information skillfully.
Resourcefulness and initiative in addressing operational challenges.
Professionalism and commitment to confidentiality.
Ability to multitask and prioritize competing responsibilities effectively.
Proficiency with Microsoft Office, including Word and Excel, and ability to become proficient in other required software.
Valid driver’s license and ability to drive a non-commercial truck and trailer.
Commitment to service and professionalism through appropriate conduct and demeanor.
Patience, tact, enthusiasm, and diplomacy when dealing with others.
Initiative and sound judgment in evaluating and responding to situations.
Ability to multitask and work under pressure in potentially stressful, time-sensitive situations.
Problem-solving skills and strong attention to detail, including the ability to prioritize.
Ability to work with minimal supervision, read and comprehend detailed instructions, and process information accurately and clearly.
Must be at least 18 years old.
Ability to pass a criminal background check, clean motor vehicle record check if driving, and employment verification.
Ability to pass pre-employment and random employment drug screens.

Responsibilities

Communicate professionally and provide excellent service to clients and employees.
Manage customer service and accounts at stores in the assigned district, taking action to ensure work is completed according to contract scope, company policy, and the District Manager’s direction.
Ensure quality work is performed at all assigned stores.
Manage and train work crews across various locations.
Maintain appropriate staffing, including through advertising, training, budgeting, and scheduling.
Move equipment and assist with projects as needed.
Coordinate and track workflow, schedules, and projects.
Maintain labor budgets, quality standards, and customer quality standards to support account retention.
Regularly inspect assigned accounts and create checkpoints in eHub with meaningful information and supporting pictures.
Ensure supplies and equipment are available and in working condition at assigned store locations.
Promote and observe safety and security procedures and the proper use of equipment and materials.
Assist with daily cleaning duties and provide coverage when short staffed.
Obtain employee ID numbers before new employees start and oversee timely, accurate completion of new-hire paperwork and required compliance documents, including I-9 forms.
Understand company policies and ensure compliance with state and federal laws and company policies.
Manage progressive discipline and termination for supervised employees.
Promptly report employment terminations to HR and provide accurate reasons.
Assist HR with investigations, including harassment, discrimination, retaliation, safety, general liability, and workers’ compensation matters.
Promote continual improvement and identify and implement changes that increase productivity and service efficiency.
Enforce company policies and procedures as needed.
Perform additional duties as assigned.