Janitorial Account Manager Michigan City, IN

Bluechip Pros•Michigan City, IN

About The Position

Area/Account Managers lead, oversee, and review the daily work of staff providing cleaning services at assigned buildings and facilities. They ensure clean, orderly, and attractive conditions, perform technical tasks related to their areas of responsibility, deliver results within budget guidelines, and drive new business in their markets. The role encompasses staff leadership, payroll and budget oversight, recruitment and onboarding, supply and equipment management, quality monitoring, and workplace safety. Managers maintain client relationships, respond to service concerns, conduct site audits, and pursue additional work at current client sites. Mall account responsibilities include maintaining approved budget hours and coordinating any changes or overtime approvals with company leadership and finance staff. The work environment may involve moving mechanical parts, elevated or precarious locations, fumes or airborne particles, toxic or caustic chemicals, outdoor weather, electrical-shock risk, vibration, and occasionally wet or humid conditions. Some work environments may be frequently loud. The listed duties describe the general nature of the role and are not exhaustive; management may change or add duties.

Responsibilities

Monitor staff performance and communicate with direct reports to resolve concerns and meet client expectations.
Ensure employees and clients have functional location schedules two weeks in advance, and enforce uniform requirements.
Establish cleaning schedules, goals, and methods; identify resource needs and allocate resources with staff input and management review.
Partner with Human Resources on employee issues and identify high performers for potential leadership opportunities.
Review budget and payroll reports, monitor attendance and time punches, address manual punches, and participate in weekly Regional calls.
Use EPay to maintain business continuity, terminate separated employees in the system within the first week, ensure salaried employees enter time in Blue Force weekly, and reduce exception clocking through training.
Anticipate hiring needs, keep job postings current, develop recruitment strategies, process new-hire paperwork, and onboard new employees on their first day, including role, timekeeping, policy, conduct, and safety training.
Ensure uniforms are ordered and delivered to new hires by their first week; order supplies in advance within monthly budgets.
Submit equipment repairs through the prescribed approval and reporting process, perform preventative maintenance, and maintain equipment inventories by location.
Maintain a site visitation and audit schedule and communicate the plan to the Regional Manager and VP of Operations.
Provide daily status updates to the Regional Manager, report successes and concerns, and create action plans to address concerns.
Conduct quality-control audits at each location and promptly address issues found; respond to customer callouts or notifications within 24 hours and develop an action plan.
Oversee required OSHA safety training, ensure supervisors conduct weekly informal and monthly formal safety inspections, and coordinate with safety, security, and clients on potential problem areas.
Create and monitor current safety exposure plans for each site, ensure SDS sheets and manuals are in janitorial closets, and report incidents and accidents immediately.
For mall accounts, maintain full use of approved weekly budget hours, restrict overtime to hours approved in advance, and communicate overtime and budget-hour changes to the CFO, VP of Operations, and Accounts Receivable Manager.
Encourage the team to identify future business, submit the business-opportunity tracker weekly, and strive for two potential-business conversations each week.
Submit the additional-business per diem purchase-order tracker weekly and sell out-of-scope work at current client sites.