Janitorial Account Manager Michigan City, IN

Blue Chip Pros•Michigan City, IN

About The Position

Blue Chip Pros is a commercial cleaning business providing customized cleaning services to a range of facilities across the United States. The Janitorial Account Manager leads, oversees, and reviews the daily work of cleaning staff at assigned buildings and facilities to ensure they are clean, orderly, and attractive. The role also performs technical tasks related to assigned areas, delivers results within budget guidelines, and drives new business in the market. The position is responsible for staff leadership, payroll and budget monitoring, recruitment and onboarding, uniforms and supplies, equipment maintenance, location audits, customer response, and safety oversight. For mall accounts, the role monitors approved budget hours and communicates changes and overtime approvals to relevant leaders. The Account Manager also encourages new business opportunities and sells out-of-scope work to current clients.

Responsibilities

Monitor staff performance, communicate with direct reports, ensure schedules are available two weeks in advance, enforce uniform requirements, and establish work schedules, goals, methods, and resource allocations.
Partner with Human Resources to address employee issues and identify high-performing employees for potential leadership opportunities.
Review budget and payroll reports, monitor punches and attendance, participate in weekly Regional calls, and follow timekeeping procedures in EPay and Blue Force.
Anticipate hiring needs, maintain job postings, develop recruitment strategies, submit background check requests, process new-hire paperwork, and onboard employees on their first day.
Ensure uniforms are delivered to new hires during their first week; order supplies in advance and within budget; coordinate equipment repairs; perform preventative maintenance; and maintain equipment inventories by location.
Maintain a location visitation and audit schedule, communicate the plan to the Regional Manager and VP of Operations, provide daily status updates, and create action plans for concerns.
Conduct quality control audits and promptly address issues found during audits.
Respond to customer callouts and notifications within 24 hours and develop plans to address customer needs.
Oversee OSHA-required safety training, ensure supervisors conduct weekly informal and monthly formal inspections, coordinate with safety, security, and clients, maintain site safety exposure plans and janitorial-closet SDS sheets and manuals, and immediately report incidents and accidents.
For mall accounts, maintain full utilization of approved weekly budget hours, restrict overtime to hours approved in advance, and communicate overtime and budget-hour changes to designated company leaders.
Encourage staff to identify future business opportunities, submit the opportunity tracker weekly, aim for two potential-business conversations per week, submit the additional-business per-diem purchase order tracker weekly, and sell out-of-scope work at current client sites.