Janitorial Account Manager

ABM US•Pinehurst, GA

About The Position

The Janitorial Account Manager is responsible for the day-to-day operation and administrative activities needed to ensure conformance to contract requirements. The role develops and implements cost-control measures and service standards to comply with customer specifications and contract requirements for assigned buildings. It oversees inspections, quality-control measures, and inventory control of equipment and supplies. The manager analyzes financial and operational performance, ensures contracted services are delivered within intended profit margins, and leads Supervisors and Lead personnel. The position also oversees safety and quality programs, personnel direction and evaluation, accurate payroll and documentation, and compliance with company policies and applicable regulations.

Requirements

High school diploma or GED.
At least three years of supervisory experience in a service- or customer-oriented environment.
Experience in cost estimating or pricing work.
Working knowledge of OSHA safety regulations and chemical handling and storage procedures.
Ability to write reports and business correspondence, present information effectively, and respond to questions from managers and customers.

Nice To Haves

Bilingual in Spanish and English.
At least two years of janitorial, custodial, or facilities management experience.

Responsibilities

Ensure that services are performed as contracted and at the intended profit margins.
Troubleshoot potential problems and concerns.
Manage quality-control monitoring and safety programs at assigned buildings.
Conduct quality-of-service inspections at assigned buildings.
Identify opportunities for Supervisors to provide additional or periodic services to customers and increase revenue.
Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
Ensure paperwork, including terminations, labor variance action plans, and operational models, is complete, accurate, and submitted to the district or hub on time.
Proactively analyze and manage the financial and operational performance of assigned buildings.
Ensure payroll is accurate and submitted to payroll personnel on time, and correct discrepancies when applicable.
Manage and provide leadership to Supervisors and Lead personnel assigned to the buildings.
Direct, coordinate, and evaluate personnel within assigned buildings in accordance with company policies and applicable laws.
Direct work, appraise performance, reward and discipline employees, address complaints, resolve problems, and terminate employees.