Janitorial Account Manager

ABM • Plantation, FL

2d

About The Position

The Janitorial Account Manager oversees day-to-day operations at assigned facilities, which may include a campus, warehouse, office building, or airport. The role is responsible for service excellence, staff development, operational efficiency, and strong client relationships, and serves as the primary liaison between ABM and client partners. The position delivers services in alignment with contract requirements while promoting safety, accountability, and continuous improvement.

The role leads frontline employees and supervisors, supports hiring and onboarding, coaches staff, and works with clients to ensure service standards are met. It also oversees facility operations, quality and safety compliance, reporting, budgets, cost controls, employee training, and improvement initiatives. Occasional evening or weekend hours may be required to manage projects or respond to urgent client needs.

Requirements

• 2–3 years of experience in facility, operations, or project management.
• At least 1–2 years of supervisory experience.
• Strong customer service, leadership, and interpersonal skills.
• Business acumen, including budget oversight and cost control.
• Proficiency in Microsoft Office Suite and other job-related technologies.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and respond to urgent client needs, including occasional evening or weekend hours.

Nice To Haves

• Bilingual Spanish/English skills.
• Bachelor’s degree or equivalent experience.
• Experience working in union environments.
• Familiarity with different systems required for the role.

Responsibilities

• Lead and support frontline employees and supervisors, fostering engagement, accountability, and teamwork.
• Coach and mentor staff to improve performance and professional growth and ensure compliance with ABM and client policies.
• Recommend staffing levels, assist with hiring and onboarding, and conduct evaluations in partnership with HR.
• Serve as the primary client contact and build professional relationships with property management teams and stakeholders.
• Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
• Promote additional services and identify opportunities to increase billable work.
• Oversee daily facility services operations, including janitorial, parking, and maintenance as applicable.
• Ensure compliance with ABM processes, safety standards, and quality programs.
• Conduct time studies and site inspections and implement continuous improvement strategies.
• Coordinate special projects and support implementation of new processes and technologies.
• Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analyses.
• Identify cost-saving initiatives and support vendor and contractor management.
• Develop and deliver employee training focused on safety, operations, and customer service.
• Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
• Administer disciplinary actions in accordance with company guidelines.

Benefits

• ABM comprehensive benefits package; details are available through ABM Team Member Benefits | Staff & Management.
• May be eligible to participate in a company incentive or bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed