Account Manager, Janitorial Services

ABM US•Amarillo, TX

2d•$55,000 - $65,000

About The Position

The Account Manager oversees janitorial operations across assigned client locations, ensuring service quality, customer satisfaction, employee performance, and contract compliance. The role is the primary point of contact for clients and manages staffing, budgets, safety initiatives, quality control programs, and operational performance to meet and exceed customer expectations. The position offers an annual salary of $55,000–$65,000, with the specific offer varying according to the applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. ABM provides a benefits package that includes a 401(k) plan with employee contributions eligible after 30 days of employment and an employer match eligible after six months. The match is dollar for dollar on the first 3% contributed and $0.50 per dollar on the next 2%; contributions and matching funds are immediately vested.

Requirements

High school diploma or GED.
At least 3 years of management experience in janitorial services, facilities management, environmental services, or a related field.
Proven experience managing multiple locations, client relationships, and large teams.
Strong leadership, communication, and problem-solving skills.
Experience with budgeting, labor management, and operational reporting.
Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
Ability to work flexible hours, including evenings, weekends, and holidays as required.
Valid driver's license and reliable transportation.

Nice To Haves

Additional education, certifications, or relevant training in facilities management, business, or a related field.

Responsibilities

Develop and maintain strong client relationships to support customer satisfaction and contract retention.
Serve as the primary point of contact for client service requests, concerns, and operational issues.
Manage day-to-day janitorial operations across assigned accounts.
Recruit, train, coach, and supervise janitorial supervisors and frontline team members.
Conduct facility inspections to ensure quality standards and service level agreements are met.
Monitor staffing levels and coordinate hiring to maintain appropriate coverage.
Manage labor, supply, and operating expenses to meet budget objectives.
Ensure compliance with company policies, client requirements, and safety regulations.
Investigate and resolve employee relations issues, customer complaints, and operational challenges promptly.
Maintain accurate payroll, scheduling, attendance, performance-management, and safety-incident records.
Conduct customer business reviews and provide operational updates as needed.
Identify opportunities for process improvements and additional service offerings.
Collaborate with Human Resources, Talent Acquisition, Payroll, Safety, and Operations.