Janitorial Account Manager
About The Position
The Janitorial Account Manager oversees day-to-day operations at assigned facilities, such as campuses, warehouses, office buildings, or airports. The role is responsible for service excellence, staff development, operational efficiency, and strong client relationships, and serves as the primary liaison between ABM and its client partners. The manager delivers high-quality services in alignment with contract requirements while promoting safety, accountability, and continuous improvement. The position includes leading and developing frontline employees and supervisors, overseeing facility services, maintaining client relationships, ensuring service quality and compliance, managing operational and financial reporting, and supporting cost control and business growth. The role may involve responding to urgent client needs and occasional evening or weekend hours.
Requirements
- 2–3 years of experience in facility, operations, or project management, including at least 1–2 years of supervisory experience.
- Strong customer service, leadership, and interpersonal skills.
- Business acumen, including budget oversight and cost control.
- Proficiency in Microsoft Office Suite and other job-related technologies.
- Strong verbal and written communication skills.
- Ability to manage multiple projects and respond to urgent client needs, including occasional evening or weekend hours.
Nice To Haves
- Bilingual Spanish/English skills.
- Bachelor’s degree or equivalent experience.
- Experience working in union environments.
- Familiarity with different systems.
Responsibilities
- Lead and support frontline employees and supervisors, fostering engagement, accountability, and teamwork.
- Coach and mentor staff to improve performance, professional growth, and compliance with ABM and client policies.
- Recommend staffing levels, assist with hiring and onboarding, and conduct evaluations in partnership with HR.
- Serve as the primary client contact and maintain professional relationships with property management teams and stakeholders.
- Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
- Promote additional services and identify opportunities to increase billable work.
- Oversee daily facility services operations, including janitorial, parking, and maintenance as applicable.
- Ensure compliance with ABM processes, safety standards, and quality programs.
- Conduct time studies and site inspections, and implement continuous improvement strategies.
- Coordinate special projects and support the implementation of new processes and technologies.
- Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analyses.
- Identify cost-saving initiatives and support vendor and contractor management.
- Develop and deliver employee training on safety, operations, and customer service.
- Promote a strong safety culture and ensure compliance with OSHA regulations and company policies.
- Administer disciplinary actions in accordance with company guidelines.
Benefits
- Comprehensive benefits package.
- May be eligible to participate in a company incentive or bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
