ITM Specialist
About The Position
This role focuses on performing teller functions using ITM machines, including receiving deposits, processing loan payments, disbursing withdrawals, and handling account transfers. The specialist will also explain Huntington Bank services and products, answer customer questions, resolve discrepancies, and perform file maintenance. A key aspect of the role is taking ownership of customer interactions, completing required compliance and training, and seeking ways to improve work processes. The ITM Specialist represents Huntington Bank professionally, maintains confidentiality, and treats colleagues and customers with respect.
Requirements
- 1 year of cash handling experience
- High School Diploma or GED
- Required to complete compliance, training, and all other training offered to ITM Specialists.
- Maintains customer and other sensitive information with confidentiality.
- Treats all co-workers and Huntington Bank customers with respect.
Nice To Haves
- Strong customer service background.
- Excels in a fast-paced work environment while maintaining accuracy.
- Exceptional time management skills.
- Comfortable on camera, maintaining a friendly and professional appearance.
- Professional and courteous verbal and written communication skills.
- Ability to remain calm when difficult situations arise.
- Ability to communicate, verbally, through video.
- Experience communicating via virtual technology (Skype, FaceTime, Video Conf.).
- Comfortable being evaluated against performance standards.
- Willingness to take initiative to achieve team goals and model a good work ethic for others.
- Ability to acquire working knowledge of Huntington Bank products and services.
- Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers.
- Able to use good judgment and discretion when handling confidential account information.
- Ability to effectively handle fluctuating work demands.
- High School Diploma or equivalent.
Responsibilities
- Perform teller functions using ITM machines, including receiving deposits, loan payments, disbursing withdrawals, and processing account transfers.
- Verify transactions and resolve discrepancies in a timely manner.
- Present and explain Huntington Bank services and products to customers and assist in meeting their financial needs.
- Answer customer questions and solve problems by listening, collecting data, securing answers, and reporting results.
- Perform file maintenance needs such as address changes, unlocking Huntington OLB, and managing Debit Card limits.
- Take complete ownership of every customer interaction.
- Complete compliance, training, and all other training offered to ITM Specialists.
- Seek ways to streamline work processes and continuously improve the ITM experience.
- Represent Huntington Bank in a positive and professional manner.
- Maintain customer and other sensitive information with confidentiality.
- Treat all co-workers and Huntington Bank customers with respect.
Benefits
- Flexible work arrangement (in-office and work from home)
- Opportunity to come together in offices for important moments (for remote roles)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
