ITAM Data Analyst (ServiceNow Reporting & Dashboards) (Contingent on Award)
About The Position
CTR Management Group is hiring an ITAM Data Analyst for an upcoming IT asset management contract with a federal agency. The program tracks more than 100,000 IT assets for approximately 15,000 users using ServiceNow, barcode scanning, and RFID. The analyst turns asset data into early warnings, identifying unverified, unassigned, and mismatched assets before they become audit findings. The position is based on-site in Alexandria, Virginia, with occasional work at locations in Lorton, Virginia; Frederick, Maryland; and Springfield, Virginia. It is a full-time, exempt salaried role paying $100,000–$120,000 per year plus benefits. The position is contingent on contract award, expected in January 2027, and is designated as key personnel. A resume and signed letter of commitment will be submitted with the company’s proposal. U.S. citizenship is required for key personnel. The candidate must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card.
Requirements
- 3–5 years of experience in data analysis, business intelligence, or dashboard development.
- ServiceNow reporting experience.
- ServiceNow Certified System Administrator (CSA) certification.
- Advanced Excel skills.
- Experience with Power BI or Tableau.
- Clear writing skills for leadership-level reporting.
- U.S. citizenship is required for key personnel.
- Must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card.
Nice To Haves
- Microsoft Power BI Data Analyst (PL-300) certification.
- ITIL 4 Foundation certification.
- ServiceNow HAM and reporting/dashboard training.
- IT asset management data experience.
Responsibilities
- Monitor IT asset management data daily for unverified, unassigned, inactive, duplicate, or stale assets.
- Build and maintain ServiceNow reports and dashboards, as well as Tableau data inputs.
- Run monthly data-quality checks for duplicate serial numbers, RFID-to-location mismatches, and CFG field accuracy.
- Track attestation compliance, ticket aging, and SLA performance, and send threshold alerts to operations.
- Maintain a library of 15–25 standard and custom reports and deliver new reports within four hours of request.
- Produce weekly and monthly KPI reporting, including trends and recommended actions.
Benefits
- Benefits are offered, but specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
