ITAM Operations Lead (Contingent on Award)
About The Position
CTR Management Group (CTRMG) is hiring an ITAM Operations Lead for an upcoming IT asset management contract with a federal agency. The program tracks more than 100,000 IT assets for approximately 15,000 users using ServiceNow, barcode scanning, and RFID. The role runs the daily transaction workload and helps keep asset records accurate and current. The position is contingent on contract award, which is expected in January 2027. It is a full-time, non-exempt, on-site position in Alexandria, Virginia, with occasional work in Lorton, Virginia; Frederick, Maryland; and Springfield, Virginia. This is a key personnel position; the applicant’s resume and a signed letter of commitment will be submitted with CTRMG’s proposal. U.S. citizenship is required, and the successful candidate must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card.
Requirements
- At least 4 years of experience in IT asset management, property accountability, or IT operations.
- Hands-on ServiceNow experience with ITSM, CMDB, or HAM.
- ITIL 4 Foundation certification, or ability to attain it within 90 days of contract award.
- Strong attention to detail and follow-through.
- U.S. citizenship.
- Ability to pass a Public Trust (Tier 2) background investigation and obtain a PIV card.
Nice To Haves
- Certified Hardware Asset Management Professional (CHAMP) or CIS-HAM certification.
- ServiceNow HAM fundamentals training.
- Federal agency experience.
Responsibilities
- Process asset lifecycle transactions and update records in ServiceNow, including assignments, moves, returns, and status changes.
- Investigate and resolve asset data discrepancies, documenting evidence and resolutions.
- Create, work, and close ITAM tickets; monitor ticket aging and SLA performance.
- Support attestation follow-up, surplus activities, and periodic physical inventories.
- Manage asset tag stock and the tag tracking log.
- Maintain Knowledge Articles and support cross-training.
- Back up the Program Manager and lead special projects.
Benefits
- Benefits are offered; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
