Program Manager / ServiceNow ITAM Lead (Contingent on Award)
About The Position
CTR Management Group is hiring a Program Manager / ServiceNow ITAM Lead for an upcoming IT asset management contract with a federal agency. The program tracks more than 100,000 IT assets for approximately 15,000 users using ServiceNow, barcode scanning, and RFID. The role leads a seven-person team, owns service levels, and serves as the government’s single point of contact. The position is based on-site in Alexandria, Virginia, with occasional work in Lorton, Virginia; Frederick, Maryland; and Springfield, Virginia. It is full-time, exempt, and salaried, with an annual salary of $115,000–$135,000 plus benefits. The position is contingent on contract award, expected in January 2027. The role is designated as key personnel, and the applicant’s resume and signed letter of commitment will be submitted with the company’s proposal. U.S. citizenship is required for key personnel. The successful candidate must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card.
Requirements
- At least 7 years of experience in IT asset management or federal program management.
- At least 2–3 years of experience using ServiceNow ITAM/HAM.
- PMP and/or ITIL 4 Foundation certification, or ability to attain the certification within 90 days of contract award.
- Experience managing SLAs, audits, and corrective action on a federal contract.
- Strong written and verbal communication skills and comfort presenting to senior government staff.
- U.S. citizenship; required for key personnel.
- Ability to pass a Public Trust (Tier 2) background investigation and obtain a PIV card.
Nice To Haves
- IAITAM CIS-HAM and/or CIS-DF certification.
- ServiceNow Certified System Administrator certification.
- Experience with RFID-based asset tracking.
Responsibilities
- Lead day-to-day delivery of inventory, attestation, surplus, data-quality, and reporting work for a seven-person team.
- Set and track service-level agreements and key performance indicators, including inventory accuracy, attestation completion, and ticket aging, and report weekly to the government Contracting Officer’s Representative (COR).
- Own the quality control plan, corrective actions, issue logs, and project plans.
- Lead the IT asset management modernization roadmap, including ServiceNow workflows, dashboards, automation, and a future Hardware Asset Management (HAM) rollout.
- Coordinate with IT, property, procurement, and security stakeholders, and brief leadership on asset management.
- Manage staffing, schedules, training, and transition-in.
Benefits
- Benefits are offered; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
