ServiceNow ITAM SME

Codetech•San Diego, CA

1d•Remote

About The Position

The ServiceNow ITAM SME leads end-to-end ServiceNow IT Asset Management (ITAM) implementations for Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). The role designs scalable solutions from business requirements and manages asset lifecycle processes spanning procurement, receiving, deployment, inventory, maintenance, and disposal. It also implements software license management, reclamation, compliance reporting, and optimization initiatives. The position integrates ITAM with CMDB, Discovery, Service Mapping, Procurement, ITSM, endpoint management, directory, and cloud platforms. The SME establishes data models, asset classes, lifecycle states, governance standards, reconciliation, and automation to maintain accurate asset and configuration data. The role also defines ITAM policies and operational procedures, supports audits, monitors compliance and license utilization, and provides KPI and executive dashboards. The SME collaborates with Procurement, Finance, Security, Infrastructure, and Operations teams, serves as the functional and technical subject matter expert, and conducts workshops, training, and knowledge transfer. The listed location is San Diego, California, with the role described as remote.

Requirements

8 or more years of overall IT experience.
5 or more years of hands-on experience in ServiceNow ITAM implementations.
Strong experience with SAM Pro, HAM Pro, CMDB, Discovery, and Asset Lifecycle Management.
Experience working in enterprise-scale ServiceNow environments.
Knowledge of ServiceNow ITAM, including HAM Pro and SAM Pro.
Knowledge of CMDB, CSDM, Discovery, and Service Mapping.
Knowledge of asset lifecycle management and software license management.
Experience with ServiceNow Flow Designer and IntegrationHub.
Knowledge of REST/SOAP integrations.
JavaScript and ServiceNow scripting skills.
Knowledge of ITIL v4 processes.
Mandatory skills listed: ServiceNow CMDB, ServiceNow IntegrationHub, ServiceNow ITSM ITAM, HAM, and SAM.

Nice To Haves

ServiceNow Certified System Administrator (CSA) certification.
Certified Implementation Specialist – Software Asset Management (CIS-SAM) certification.
Certified Implementation Specialist – Discovery certification.
Certified Implementation Specialist – Service Mapping certification.
ITIL v4 Foundation certification.

Responsibilities

Lead end-to-end implementation of ServiceNow ITAM solutions using HAM Pro and SAM Pro.
Conduct requirements-gathering workshops and translate business requirements into scalable ServiceNow solutions.
Design and configure asset lifecycle processes covering procurement, receiving, deployment, inventory, maintenance, and disposal.
Implement software license management, reclamation processes, compliance reporting, and optimization initiatives.
Integrate ITAM with CMDB, Discovery, Service Mapping, Procurement, and ITSM processes.
Define data models, asset classes, lifecycle states, and governance standards.
Maintain CMDB and asset repository accuracy through reconciliation and automation.
Drive asset normalization and software entitlement management.
Integrate ServiceNow with SCCM/MECM, Microsoft Intune, Active Directory, procurement systems such as SAP, Oracle, and Coupa, and cloud platforms such as Azure and AWS.
Develop automation using Flow Designer, IntegrationHub, Business Rules, and scripted APIs.
Define ITAM governance frameworks, policies, and operational procedures.
Monitor software compliance and license utilization and support internal and external audits.
Provide KPI and executive dashboards for asset compliance, utilization, and cost optimization.
Collaborate with Procurement, Finance, Security, Infrastructure, and Operations teams.
Act as the functional and technical SME for ITAM initiatives.
Conduct workshops, training sessions, and knowledge transfer activities.
Deliver ITAM strategy and roadmap, HAM Pro/SAM Pro implementation, CMDB and asset governance, license compliance management, integration design and documentation, executive dashboards and KPI reporting, and process documentation and SOPs.