IT Technician-ITAM

Stifel•St. Louis, MO

3d•Onsite

About The Position

The IT Technician-IT Asset Management (ITAM) is an entry-level, hands-on role supporting the daily operation of the IT inventory room. The position handles the receiving, preparation, imaging, tracking, shipping, and lifecycle management of IT devices and related equipment. It follows and documents procedures to maintain accurate inventory control, fulfill device requests in a timely manner, and provide consistent service to internal stakeholders. The role calls for technical aptitude, attention to detail, customer-service orientation, and willingness to develop skills through exposure to ITIL practices, Microsoft Office tools, AI-assisted productivity, and basic scripting or automation concepts. This is a full-time onsite role with a set eight-hour shift during normal business hours. The position requires at least one year of relevant experience in IT support, technical operations, inventory control, logistics, shipping and receiving, device imaging, or a related entry-level technical role, or equivalent education/experience. A high school diploma or equivalent is required. An associate degree, technical certificate, or related coursework is preferred. No licenses or credentials are required.

Requirements

At least 1 year of experience in IT support, technical operations, inventory control, logistics, shipping and receiving, device imaging, or a related entry-level technical role, or equivalent education/experience.
High school diploma or equivalent.
Basic understanding of IT Asset Management concepts, inventory control practices, asset lifecycle processes, and accurate asset data.
Foundational awareness of ITIL concepts, including incident management, request fulfillment, change awareness, service ownership, documentation, and escalation.
Technical aptitude and ability to learn device imaging, hardware handling, inventory systems, ticketing systems, and standard operating procedures.
Customer-service-oriented approach and ability to communicate professionally with IT teams, business users, vendors, and internal stakeholders.
Strong attention to detail, organization, reliability, and ability to follow defined processes.
Willingness to learn, accept feedback, build technical skills, and grow into more advanced ITAM, endpoint support, automation, or operational responsibilities.
Ability to work onsite on a set eight-hour shift during normal business hours.

Nice To Haves

Associate degree, technical certificate, or equivalent coursework in information technology, logistics, business, or a related field.
Basic exposure to scripting or automation concepts such as PowerShell, Python, command-line tools, Excel formulas, or similar technologies.

Responsibilities

Receive, inspect, verify, and record incoming IT hardware, peripherals, accessories, and related inventory according to documented procedures.
Prepare, package, ship, and track IT devices and equipment for end users, office locations, vendors, returns, repairs, redeployments, and other approved requests.
Image, configure, label, and stage laptops, desktops, mobile devices, and related equipment using approved standards, checklists, and deployment instructions.
Maintain accurate inventory records in Halo ITSM and related systems, including asset status, ownership, location, serial number, lifecycle stage, and fulfillment details.
Perform cycle counts, stock checks, inventory audits, and basic reconciliations to identify missing, incomplete, damaged, or inaccurate asset information.
Support asset lifecycle activities, including intake, deployment, transfer, return, repair coordination, refresh, retirement, and disposal preparation.
Respond promptly and professionally to routine inventory, device fulfillment, shipping, receiving, and asset-related requests from IT teams and internal stakeholders.
Follow ITIL-aligned practices and documented work instructions for request fulfillment, incident support, change awareness, asset control, and issue escalation.
Use Microsoft Office tools to maintain tracking logs, prepare basic reports, organize documentation, communicate updates, and support inventory operations.
Use approved AI-assisted tools and templates to improve documentation, organize information, summarize activity, and support research or analysis where appropriate.
Apply or develop basic scripting, automation, or data-manipulation skills, such as PowerShell, Python, or Excel formulas, to improve inventory accuracy and operational efficiency under guidance.
Create and update basic documentation, job aids, knowledge articles, checklists, and standard work instructions for inventory-room processes.
Escalate discrepancies, fulfillment delays, damaged equipment, process gaps, security concerns, or unresolved issues to senior team members or leadership.