IT Technician

Next Perimeter • Los Angeles, CA

6d • $30 - $35 • Hybrid

About The Position

Next Perimeter is hiring an IT Technician to provide customer-centered technical support in a fast-paced, expanding organization. The role involves answering user calls, gathering information about technical problems, logging tickets, and providing remote support to clients. The technician will support Windows and Mac systems, Microsoft 365, hardware, software, email, and password issues; conduct system diagnostics; document interactions and solutions; and coordinate with cross-functional teams. The position is in-office Monday through Friday, 9:00 AM to 6:00 PM. After completing the 90-day introductory period, the employee may select one recurring work-from-home day. The role offers opportunities to grow into cloud-first IT service delivery, automation, cybersecurity, and deeper engineering work.

Requirements

• Expertise in configuring, troubleshooting, and supporting hardware and software solutions.
• Proficiency with Windows and macOS operating systems, networking protocols, and cloud technologies.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset and ability to build strong client relationships.
• Ability to handle multiple tasks and prioritize effectively.
• Willingness to travel to client sites as needed.

Nice To Haves

• Interest in career growth in cloud-first IT service delivery, automation, and cybersecurity.
• Interest in gaining hands-on experience with security and lifecycle management technologies and growing into deeper engineering work.

Responsibilities

• Answer incoming calls from users, ask questions to understand their problems, and log tickets in the ticketing system.
• Troubleshoot and support Windows and Mac operating systems, including Microsoft 365 products.
• Provide remote technical support to clients to resolve hardware and software issues.
• Conduct system diagnostics and troubleshooting to identify root causes and help prevent future issues.
• Assist with email issues and password resets.
• Coordinate deliverables, timelines, and technical requirements with cross-functional teams.
• Document and maintain accurate records of client interactions, technical solutions, and configurations.
• Travel to client sites as needed.

Benefits

• Unlimited vacation and sick leave.
• Employee Assistance Program.
• Competitive salary and benefits package.
• Opportunities for career growth.
• Access to tools and resources needed to succeed.
• One recurring work-from-home day after successful completion of the 90-day introductory period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed