IT Technician

Norm Reeves • Cerritos, CA

8d • Onsite

About The Position

The CAR Group (Norm Reeves) is seeking an experienced IT Technician to join the Norm Reeves TechTeam. This employee- and occasionally customer-facing technical role provides end-user support, onboards users to dealer systems and software, and troubleshoots software, hardware, and network issues. Support is delivered by phone through the Service Desk call queue and onsite. The position is based onsite in Cerritos, California, is full time, and is scheduled Monday through Friday, 8 a.m. to 5 p.m. The hourly pay range is $23–$25.

Requirements

• Experience in an IT Technician role.
• Excellent technical, organizational, verbal communication, written communication, and customer service skills.
• Ability to adhere to departmental workflows and processes.
• Ability to operate in a national matrixed organization.
• Ability to maintain professional working relationships with coworkers and vendors.

Responsibilities

• Complete service desk tickets in a timely manner.
• Document each ticket accurately and consistently.
• Follow up regularly and update ticket status as directed by the Service Desk Manager.
• Help keep the number of trouble tickets at or below department goals.
• Meet or exceed established KPIs and maintain a customer satisfaction rating of 92% or higher while striving to exceed customer expectations.
• Participate in process improvements and company-wide TechTeam planning.
• Perform onboarding and offboarding efficiently and promptly, minimizing delays and business disruption.
• Respond quickly to priority and after-hours support needs when on call, including emergencies.
• Perform routine maintenance in accordance with company policies and procedures.
• Maintain cable-management standards, particularly in customer-facing areas.
• Install, label, inspect, and maintain technology areas at all locations as directed by IT management.
• Troubleshoot systems and evaluate and recommend upgrades.
• Escalate issues when needed and continue providing progress updates.
• Work effectively in a national matrixed organization and maintain positive, professional relationships with coworkers and vendors.
• Provide end-user support and troubleshoot software, hardware, and network issues over the phone and onsite.
• Onboard users to dealer systems and software.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Complimentary life insurance
• 401(k) matching
• Flexible spending account (FSA)
• Tuition reimbursement
• Accruing paid time off
• Supplemental hospital, accident, and critical illness insurance
• Discounts on vehicles, services, and parts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed