IT Technician

Next Perimeter • Tampa, FL

3d • $25 - $30 • Hybrid

About The Position

The IT Technician provides customer-centered technical support for clients in a fast-paced, expanding organization. The role involves handling incoming support requests, troubleshooting Windows and Mac systems and Microsoft 365, and delivering remote support for hardware and software issues. The technician also performs system diagnostics, helps resolve email and password issues, coordinates with cross-functional teams, and maintains detailed records of client interactions, solutions, and configurations. The position is in-office Monday through Friday, 9:00 AM to 6:00 PM. After successfully completing the 90-day introductory period, the employee may select one recurring work-from-home day. Travel to client sites may be needed.

Requirements

• Expertise configuring, troubleshooting, and supporting hardware and software solutions.
• Proficiency with Windows and macOS operating systems, networking protocols, and cloud technologies.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset and ability to build strong client relationships.
• Ability to handle multiple tasks and prioritize effectively.
• Willingness to travel to client sites as needed.

Responsibilities

• Answer incoming user calls, ask questions to understand problems, and log tickets in the ticketing system.
• Troubleshoot and support Windows and Mac operating systems, including Microsoft 365 products.
• Provide remote technical support to clients and resolve hardware and software issues promptly and effectively.
• Conduct system diagnostics and troubleshooting to identify root causes and help prevent future issues.
• Assist with email issues and password resets.
• Coordinate deliverables, timelines, and technical requirements with cross-functional teams.
• Document and maintain accurate records of client interactions, technical solutions, and configurations.
• Travel to client sites as needed.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity.
• Dynamic and supportive work environment with tools and resources to succeed.
• Hands-on experience with security and lifecycle management technologies.
• Unlimited vacation and sick leave.
• Employee Assistance Program.
• One recurring work-from-home day available after successfully completing the 90-day introductory period.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed