IT Technician

Colliers Engineering & Design • Mount Laurel Township, NJ

1d • Hybrid

About The Position

Colliers Engineering & Design is seeking an IT Technician to join its IT team in Mt. Laurel, New Jersey. The technician provides technical assistance and support for computer systems, hardware, and software by troubleshooting issues, identifying fixes and workarounds, and implementing final solutions while providing customer service. The role responds to user queries, runs diagnostics, and isolates problems.

The position is hybrid, with a requirement to work at least three days per week in the Mt. Laurel office. Travel to client sites, weekend or after-hours work, and overtime may be required. The stated regular schedule is 8 a.m. to 5 p.m., Monday through Friday, unless otherwise arranged.

The compensation range is $19.58 to $30.59 per hour, depending on qualifications. The company offers a collaborative work environment, career advancement opportunities, and resources for personal and professional growth.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 1–2+ years of experience in desktop support or a related field.
• Experience with IT service management methodologies.
• Solid understanding of computers, networks, software, and Windows operating systems.
• Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VLANs.
• Basic understanding of firewalls.
• Previous experience with remote support tools.
• Experience using ticketing systems such as ServiceNow.
• Customer service mindset.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Familiarity with computer hardware, including servers, switches, and network devices.
• Familiarity with Microsoft desktop operating systems and applications.
• Proficiency supporting Microsoft 365 applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to effectively administer troubleshooting procedures.
• Ability to work in a collaborative team environment and foster good relationships with the team and organization.
• Ability and willingness to quickly learn new technologies and software.
• Ability and willingness to travel to client sites as needed.
• Ability to work 8 a.m.–5 p.m., Monday through Friday, unless otherwise arranged, and to work overtime when needed.
• Ability to read, write, and understand English for comprehending job-related written communications and verbal instructions and interactions.

Nice To Haves

• CompTIA A+, Network+, or Security+ certification; Cisco CCNA; or Microsoft MCSA/MCSE.

Responsibilities

• Collaborate with other departments within the organization.
• Respond to tickets in accordance with SLA guidelines.
• Serve as the first point of contact for help desk inquiries.
• Record, track, and document help desk requests and the problem-solving process through final resolution.
• Image computers when necessary.
• Install and configure hardware and software.
• Repair and replace equipment as needed, including computers, servers, switches, network devices, and UPS equipment.
• Provide onsite and remote support to end users.
• Assist with audio and video conferencing systems, including Teams and Logitech setups, as needed for meetings.
• Set up new workstations, deploy equipment, and check user account setups.
• Work in Active Directory.
• Create training documentation for staff.
• Travel to client sites as needed.
• Work overtime when needed.

Benefits

• Company-paid medical, dental, and vision coverage.
• Paid pregnancy disability leave.
• Short- and long-term disability insurance.
• Life insurance.
• Company-matched 401(k)/Roth.
• Paid time off, including parental and military leave.
• Employee referral bonuses.
• Professional license bonuses.
• Straight-time compensation for exempt employees’ billable hours worked in excess of 40 billable hours within a work week.
• Education reimbursement.
• Free in-house educational and self-enrichment courses.
• Mentorship program.
• Wellness program.
• Women’s Organization.
• Ongoing philanthropic opportunities.
• Safe and comfortable work environment.
• Potential for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level